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Pass the Administer and Maintain Service Cloud ADX261 certification exam which is a challenging task. To make ADX261 exam success journey simple, quick, and smart, you have to prepare well and show a firm commitment to passing this exam. The real, updated, and error-free Administer and Maintain Service Cloud ADX261 Exam Dumps are available over the SureTorrent.
Preparing for the ADX261 exam requires a solid understanding of the Service Cloud platform and its capabilities. Salesforce offers a variety of resources to help individuals prepare for the exam, including online courses, study materials, and practice exams. It is recommended that individuals have at least six months of experience working with the Service Cloud platform before taking the exam to ensure they have the necessary knowledge and skills to pass.
Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is an excellent way for Salesforce professionals to demonstrate their expertise in Service Cloud Administration and to enhance their career prospects. With the right preparation and dedication, candidates can obtain this certification and take their Salesforce skills to the next level.
Top ADX261 Upgrade Dumps Free PDF | Pass-Sure ADX261 Valid Exam Simulator: Administer and Maintain Service CloudSalesforce ADX261 practice materials are highly popular in the market compared with other materials from competitors whether on the volume of sales or content as well. All precise information on the Administer and Maintain Service Cloud ADX261 Exam Questions and high accurate questions are helpful. To help you have a thorough understanding of our ADX261 training prep, free demos are provided for your reference. Salesforce Administer and Maintain Service Cloud Sample Questions (Q120-Q125):NEW QUESTION # 120
Universal Containers wants to let its customers interact in real time with support agents from their computers and mobile devices.
Which feature should a consultant recommend to meet this requirement?
A. Knowledge articles
B. Web-to-Case
C. Einstein Chat Bot
Answer: C
NEW QUESTION # 121
Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?
A. Upload the files as Documents, then relate them to the migrated Articles.
B. Use the Lightning Knowledge Migration Tool and choose 'include files'.
C. Use the Files Related List on each article to add files to your articles.
D. Post the Files to the Chatter Feed on each Article.
Answer: C
Explanation:
The Knowledge Importer is a tool that allows you to import articles from CSV files into Lightning Knowledge. However, it does not support importing file attachments from external knowledge bases. To migrate the file attachments, you need to use the Files Related List on each article to add files to your articles manually. You can upload files from your computer or select files from Salesforce or an external source such as Google Drive or Box. Verified Reference: [Import Articles into Lightning Knowledge] and [Add Files to Articles]
NEW QUESTION # 122
Cloud Kiks uses Dialer and one-lick calling to initiate phoe calls to customers. They have recently recived complaints from customers who have set their communication preference to email only or text only.
What should a consultant recommend to meet the requirements?
A. Configure Dialer to use Voicemail Crop by default.
B. Configuration a Validation Rule to block on-click calling.
C. Use Dynamic Forms to conditionally hide the one-click field.
D. Set the Contact Do not Call field value to true.
Answer: C
NEW QUESTION # 123
What arc three necessary steps to test that the Omm-Channel implementation is routing correctly?
Choose 3 answers
A. Enable Debug Omni Channel routing configuration in SttUp.
B. Log in as a user who is enabled for Omni-Channel access.
C. Change the owner to a queue associated with the routing configuration,
D. Open the record you want to route.
E. Open the Omni-Channel Supervisor tab.
Answer: A,B,E
NEW QUESTION # 124
A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?
A. Create Knowledge Articles and publish internally and publicly.
B. Configure IVR routing to bypass Tier 1 for the product line.
C. Create a dashboard to track and manage call volumes by type.
D. Configure Omni-channel to assign cases directly to Tier 2.
Answer: A
NEW QUESTION # 125
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