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Which are elements of the service value system?
A. Governance, service value chain, practices
B. Customer value, stakeholder value, organization
C. Service provision, service consumption, service relationship management
D. Outcomes, utility, warranty
Answer: A
NEW QUESTION # 386
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and serviceprovider
3.Defining how value is created
A. 3 only
B. All of the above
C. 2 only
D. 1 only
Answer: B
NEW QUESTION # 387
Which describes normal changes?
A. Changes that are low-risk and pre-authorized
B. Changes that must be implemented as soon as possible
C. Changes that need to be scheduled and assessed following a process
D. Changes that are typically initiated as service requests
Answer: C
NEW QUESTION # 388
Which practice provides support for managing feedback, compliments and complaints from users?
A. Incident management
B. Service request management
C. Problem management
D. Change control
Answer: B
NEW QUESTION # 389
Which of the following would NOT be a task carried out by the Request Fulfillment process?
A. Provision of information to users and customers about the availability of services and the procedure for obtaining them
B. The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
C. Provision of information used to compare actual performance against design standards
D. Provision of a channel for users to request and receive standard services for which a predefined approval and qualification process exists
Answer: C
NEW QUESTION # 390
......
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