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The SCBA certification exam is a comprehensive test that covers various aspects of Salesforce, including business analysis, data modeling, process automation, and reporting. To pass Certified-Business-Analyst exam, candidates must demonstrate their understanding of Salesforce's features and functionality and their ability to apply them in real-world scenarios. Certified-Business-Analyst Exam consists of 60 multiple-choice questions and lasts for 105 minutes. Salesforce Certified Business Analyst Exam Sample Questions (Q249-Q254):NEW QUESTION # 249
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?
A. A persona journey map
B. A business process model
C. A collection of use cases
Answer: B
Explanation:
A business process model is a visual representation of how a business operates and how different activities are connected. It can help executives understand the current state and define the future state of a business process.
A persona journey map is a tool to understand the needs, goals, and pain points of a specific user group. A collection of use cases is a set of scenarios that describe how users interact with a system or solution.
References: https://trailhead.salesforce.com ... lyst-certification- prep/business-process-mapping https://trailhead.salesforce.com ... alesforce-business- analyst-certification-prep/collaboration-with-stakeholders
NEW QUESTION # 250
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?
A. Observation and interviewing
B. Brainstorming and prototyping
C. focus groups and workshops
Answer: A
Explanation:
Explanation
This answer suggests observation and interviewing as methods to collect data for the BA to determine the cause and recommend a solution for UC's sales challenge. Observation andinterviewing are techniques that help the BA understand how users perform their tasks, what challenges they face, and what their needs and expectations are. Observation involves watching users in their natural environment, while interviewing involves asking users open-ended questions. References: https://trailhead.salesforce.com ... look/use-shadowing- https://trailhead.salesforce.com ... ook/use-interviews-
NEW QUESTION # 251
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?
A. Work will begin in the next sprint.
B. Work will begin after executive approval is given.
C. Work will begin when capacity becomes available
Answer: B
NEW QUESTION # 252
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
A. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.
B. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
C. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders
Answer: B
NEW QUESTION # 253
A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?
A. Assign the test case to another tester.
B. Attempt to reproduce the issue.
C. Assign a bug to the development team.
Answer: B
Explanation:
Explanation
The next thing that the business analyst should do after reviewing the details of the failed test case is to attempt to reproduce the issue. Reproducing an issue means following the same steps or actions that caused the issue to occur in order to verify its existence and severity. Reproducing an issue helps to confirm whether it is a real bug or a human error, as well as gather more information about its root cause, impact, frequency, etc.
Reproducing an issue also helps to document it clearly and accurately for reporting and resolution purposes.
References:https://trailhead.salesforce.com ... deo/report-and-reso