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A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?
A. Install the ERM for PSS Unmanaged Package
B. Enable Person Account
C. Enable Email-to-Case
D. Install the ERM for PSS Managed Package
E. Enable Web-to-Case
答案：B,D,E
解題說明：
Installing the ERM for PSS Managed Package, enabling Person Accounts, and enabling Web-to-Case are three prerequisite items that should be configured so that PSS components can be used to respond to an emergency. The ERM for PSS Managed Package is a package that contains the Emergency Response Management (ERM) app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. Enabling Person Accounts is a feature that can be used to store information about individual people who are not associated with a business account, such as citizens or volunteers. Enabling Web-to-Case is a feature that can be used to create cases from web forms submitted by external users, such as emergency service requests. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_community_response.htm&type=5&language=en_US
問題 #31
A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.
Which Business Rules Engine tool is used here?
A. Process Builder
B. Workflow Field Updates
C. Data matrices
D. Decision Matrices
答案：D
解題說明：
Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city & county location, the volume of current business, and the size of the building.
Reference: https://help.salesforce.com/s/ar ... up_decision_matrix.
htm&type=5&language=en_US
問題 #32
What are the three different key modules of Public Sector Solutions: Business Rules Engine?
A. Decision Matrix
B. Expression Sets
C. Expression Maps
D. Decision Table
E. Decision Tree
答案：A,B,D
解題說明：
Expression Sets, Decision Table, and Decision Matrix are three different key modules of Public Sector Solutions: Business Rules Engine (BRE). Expression Sets are modules that can define expressions that can be reused across multiple rules or matrices. Decision Table is a module that can evaluate data based on rows of conditions and actions in a tabular format. Decision Matrix is a module that can evaluate data based on columns of conditions and outcomes in a tabular format. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_bre.htm&type=5&language=en_US
問題 #33
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?
A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
B. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
C. Salesforce Flows, APEX, Custom Objects, and VisualForce
D. Salesforce Flows, Customer Community, and Individual Account
答案：A
解題說明：
Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services. Reference: https://help.salesforce.com/s/ar ... mployee_experience.
htm&type=5&language=en_US
問題 #34
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?
A. Person Accounts
B. Custom Object for Applications
C. Product Schedule
D. Salesforce Flow
答案：A
解題說明：
Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_individual_applications.htm&type=5&language=en_US