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ITIL-4-Transition exam is a complex and challenging exam that requires a deep understanding of ITIL 4 best practices. ITIL-4-Transition Exam consists of 40 multiple-choice questions and has a duration of 90 minutes. The passing score for the exam is 70%, which means that candidates must answer at least 28 questions correctly to pass the exam. ITIL 4 Managing Professional Transition Sample Questions (Q67-Q72):NEW QUESTION # 67
Which BEST describes the primary role of a governing body?
A. To annually review and approval of IT projects to maximize business value
B. To establish and regularly review the goals cascade throughout the organization
C. To establish and regularly review the effectiveness of risk management and internal controls
D. To develop and regularly review IT measures and metrics
Answer: C
NEW QUESTION # 68
What is used as a tool to help define and measure performance?
A. A continual improvement register
B. A change schedule
C. A service level agreement
D. An incident record
Answer: C
Explanation:
Comprehensive Explanation:
A Service Level Agreement (SLA) is specifically designed to:
* Define expected levels of service
* Set targets for performance
* Provide a basis for measuring actual service performance
Thus, the SLA functions as the primary tool for defining and measuring service performance in ITIL 4.
Therefore, Option A is correct.
NEW QUESTION # 69
An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?
A. Site reliability engineering
B. Lean OK
C. Safety culture
D. DevOps
Answer: B
Explanation:
Lean OK is an approach that would be most helpful for an organization that wants to become more efficient by reducing the amount of unnecessary work they do. Lean OK is a combination of Lean and OKR (Objectives and Key Results), which are two complementary methodologies that aim to optimize value creation and eliminate waste. Lean is a philosophy and a set of principles and practices that focus on delivering value to customers and stakeholders, minimizing waste and inefficiencies, and continuously improving processes and products. OKR is a goal-setting and management framework that helps organizations align their objectives with their vision and strategy, communicate and track their progress, and measure their outcomes and impact. By using Lean OK, an organization can define clear and ambitious objectives that are aligned with customer needs and organizational goals, and set measurable and achievable key results that indicate how well the objectives are met. Lean OK also helps the organization to identify and eliminate any activities or processes that do not contribute to value creation or goal achievement, and to prioritize and optimize the ones that do. Lean OK enables the organization to become more efficient, effective, agile, and customer-centric. References: https://unichrone.com/blog/it-service-management/lean-itil/ https://www.atlassian.com/blog/t ... r-you-and-your-team
NEW QUESTION # 70
A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In 'design thinking', what should the designer do to BEST validate the plan
A. Ask the user to provide feedback on a prototype of the chair
B. Adopt the user's point of view of using the chair
C. Ask the user to communicate their needs for the chair
D. Decide for the user what is important for the chair
Answer: A
NEW QUESTION # 71
Which term is used to define "any component that needs to be managed in order to deliver an IT service"?
A. An IT asset
B. An event
C. A change
D. A configuration item
Answer: D
Explanation:
Comprehensive Explanation:
A Configuration Item (CI) is defined as:
Any component that must be managed in order to deliver an IT service.
Thus, Option C fits the exact ITIL 4 definition.
NEW QUESTION # 72
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