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Title: CITM Dumps Reviews | CITM Reliable Test Materials [Print This Page]
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Title: CITM Dumps Reviews | CITM Reliable Test Materials
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EXIN EPI Certified Information Technology Manager Sample Questions (Q44-Q49):NEW QUESTION # 44
The Service Level Agreement (SLA) mentions a section 'estimated system response times'. What is not a key factor for a successful delivery?
Answer: C
Explanation:
AnSLA's section onestimated system response timesfocuses on ensuring the system meets performance expectations. Key factors for successful delivery include:
* Technical specifications of the system (A)efines the system's capabilities (e.g., processing power, architecture) critical for response times.
* Skills and knowledge of staff (C):Ensures the IT team can manage and optimize the system for performance.
* Technical specifications of the IT infrastructure (D):Includes network, servers, and storage, which directly impact response times.
Price for the IT service (B)is not a direct factor in achieving system response times, as it relates to cost negotiation rather than technical performance. While budget may influence resource allocation, it's not a key factor in delivering the SLA's performance metrics.
Reference:EPI CITM study guide, under Service Management, likely covers ITIL's service level management, emphasizing factors affecting SLA performance metrics like response times. Refer to sections on SLA components or service delivery.

NEW QUESTION # 45
On behalf of senior management, the Human Resource management department instructs all unit managers to perform appraisal meetings using SMART conditions. Which method is expected to be followed?
Answer: B
Explanation:
SMART(Specific, Measurable, Achievable, Relevant, Time-bound) is a goal-setting framework commonly associated withManagement By Objectives (MBO). MBO involves setting clear, measurable objectives for employees, aligning individual performance with organizational goals. In appraisal meetings, using SMART conditions ensures that performance goals are clearly defined and trackable, which is a hallmark of MBO.
Graphic rating scales (B) involve rating employees on a scale for various traits, not necessarily tied to SMART goals. Ranking (C) and Performance ranking method (D) focus on comparing employees, which doesn't align with SMART's emphasis on individual, objective-based performance evaluation.
Reference:EPI CITM study guide, under IT Organization, likely discusses performance management and appraisal techniques, referencing MBO in the context of SMART goal-setting. Refer to sections on human resource management or organizational performance.

NEW QUESTION # 46
Lately, the support desk is receiving several requests for password resets from individuals who appear to be unknown to the organization. Possible criminal activities are suspected, and the organization wishes to address this issue in their information security awareness program. What is the area that requires awareness?
Answer: D
Explanation:
Requests for password resets from unknown individuals suggestsocial engineeringattacks, such as phishing or impersonation, where attackers manipulate users to gain unauthorized access. An information security awareness program should focus on educating staff about social engineering tactics to recognize and prevent such incidents.
E-mail usage (A), instant messaging (B), and internet usage (C) may be vectors for attacks, but the core issue is social engineering, which encompasses tactics used across these channels.
Reference:EPI CITM study guide, under Information Security Management, likely emphasizes social engineering in security awareness training. Refer to sections on security awareness or threat management.

NEW QUESTION # 47
For one of the mission-critical applications in a financial institution, data must be made instantly available at two locations. Which replication mode do you recommend?
Answer: D
Explanation:
For amission-critical applicationin a financial institution requiring data to beinstantly available at two locations,synchronous replication(B) is recommended. Synchronous replication ensures that data is written to both the primary and secondary locations simultaneously, guaranteeing no data loss and immediate availability at both sites. This is critical for financial applications where data integrity and zero recovery point objective (RPO) are essential, as perbusiness continuityanddisaster recoveryframeworks likeISO 22301.
* Instant replication (A):Not a standard term in replication strategies; likely a distractor.
* Asynchronous replication (C)ata is replicated with a delay, risking data loss in case of failure, unsuitable for instant availability.
* Semi-synchronous replication (D):A compromise where the primary site continues after the secondary acknowledges receipt, but it may not guarantee instant availability.
Synchronous replication ensures real-time data consistency, critical for financial systems.
Reference:EPI CITM study guide, under Business Continuity Management, likely discusses data replication strategies for disaster recovery. Check sections on disaster recovery planning or data availability.

NEW QUESTION # 48
Being part of service management, business relationship management follows the principles of the service lifecycle. Which of the below is not part of activities defined in service operation?
Answer: B
Explanation:
InITIL, theservice operationphase focuses on delivering and managing services, including activities like communicating scheduled outages (A), reporting service performance (B), and handling escalations (C).
Defining service strategy(D) is part of theservice strategyphase, not service operation, as it involves planning and aligning services with business goals.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's service lifecycle, specifically distinguishing service operation from service strategy. Check sections on ITIL service operation or business relationship management.

NEW QUESTION # 49
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