一生懸命にH21-287_V1.0受験準備 & 合格スムーズH21-287_V1.0試験勉強攻略 | 100％合格率のH21-287_V1.0最新試験あなたはIT職員ですか。今年で一番人気があるIT認証試験に申し込みましたか。もし「はい」と答えてくれたら、あなたはラッキですよ。CertShikenのHuaweiのH21-287_V1.0トレーニング資料はあなたが１００パーセント試験に合格することを保証しますから。これは絶対に真実なことです。IT業種でより高いレベルに行きたいのなら、CertShikenを選ぶのは間違いなく選択です。当社のトレーニング資料はあなたが全てのIT認証試験に合格することを助けます。しかも値段が手頃です。信じないことはしないでください。CertShikenを利用したら分かります。 Huawei HCSP-Presales-Service(AICC) V1.0 認定 H21-287_V1.0 試験問題 (Q84-Q89):質問 # 84
What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?
A. Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.
B. Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.
C. Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.
D. They are synonymous terms for the same functionality.
正解：B
質問 # 85
When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?
A. Ongoing operational expenditure (OpEx) for subscription fees.
B. Initial capital expenditure (CapEx) for hardware and software licenses.
C. Costs for customizing the UAP.
D. Costs for agent training.
正解：B
質問 # 86
Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?
A. Media Server
B. CTI Server
C. IVR System
D. UAP Client
正解：B
質問 # 87
What is the primary purpose of a "network diagram" in an AICC proposal or design document?
A. To describe the IVR menu flow.
B. To illustrate the physical and logical connections between all components, including firewalls, routers, and servers.
C. To list the phone numbers for the contact center.
D. To show the organizational structure of the contact center.
正解：B
質問 # 88
When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?
A. Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
B. Use a pause-and-resume recording method to momentarily stop recording during payment entry.
C. Record the entire call including DTMF tones and encrypt the recording at rest.
D. Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.
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