| Topic | Details |
| Topic 1 | - Environmental Sustainability: Focuses on minimizing environmental impact through power efficiency, waste management, and renewable energy integration.
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| Topic 2 | - Data Centre Operations: Focuses on daily operational activities and procedures supporting continuous facility functioning.
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| Topic 3 | - Service Level Management: Covers creating and managing service agreements, including SLAs with measurable metrics, service reporting, customer satisfaction measurement, and continuous improvement processes.
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| Topic 4 | - The Data Centre Organization: Addresses organizational structure, roles and responsibilities, shift management, performance management, training, career development, and succession planning.
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| Topic 5 | - Monitoring
- Reporting
- Control: Addresses performance oversight through monitoring, escalation procedures, reporting, and trend analysis.
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| Topic 6 | - Organizational Resilience: Addresses business continuity, facility redundancy, Business Impact Analysis, and disaster recovery preparedness.
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