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An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers
A. Manage changes to contract clauses.
B. Manage a customer moving out.
C. Set up a payment arrangement.
D. Create a multi-site quote.
Answer: B,C
NEW QUESTION # 23
The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
Choose 3 answers
A. The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.
B. The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
C. The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
D. The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.
Answer: A,B,C
NEW QUESTION # 24
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
A. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
B. Modify the application Page Layout to change/add/remove selected elements
C. Modify the VEELogoCard FlexCard to change the customer logo.
D. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
Answer: A,D
Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively.
Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com ... er_guide/omniscript
NEW QUESTION # 25
Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers
A. Create customer community user profiles for the Utilities self-serve portal.
B. Create an Experience cloud site to set up a sample digital experience site on your target org.
C. Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
D. Set up Utilities self-serve templates on your target org.
Answer: B,D
NEW QUESTION # 26
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?
A. Regulatory and technology changes
B. Capitalization of the cloud
C. Digital first and work-from anywhere in real time
D. Customer expectations and values
E. Removing the complexity from the business
Answer: A,C,D
Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors. Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.
Reference = These insights are based on Salesforce's discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce's industry insights and trend analysis provide a comprehensive overview of these disruptions.
NEW QUESTION # 27
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