Title: 2026 Valid ITIL Test Labs 100% Pass | Efficient Learning ITIL Materials: ITIL Fo [Print This Page] Author: donfox317 Time: 3 hour before Title: 2026 Valid ITIL Test Labs 100% Pass | Efficient Learning ITIL Materials: ITIL Fo DOWNLOAD the newest TorrentExam ITIL PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1C52CZIbczCG1FxV6EyrXKNT6Bdwnoo9T
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Which practice provides a communications point for users to report operational issues, queries and requests?
A. Service desk
B. Relationship management
C. Continual improvement
D. Incident management
Answer: A
Explanation:
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned. https://www.bmc.com/blogs/itil-service-desk/
NEW QUESTION # 157
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
A. Deployment management
B. IT asset management
C. Monitoring and event management
D. Continual management
Answer: B
Explanation:
An asset is defined as anything that is useful or valuable within a product or service. This value is generally determined financially: how much an asset costs versus how much it saves. https://www.bmc.com/blogs/it-asset-management/
NEW QUESTION # 158
Which is the BEST definition of a Configuration Item (CI)?
A. A collection of information used to describe a hardware or software item
B. An asset, service component or other item that is, or will be, under the control of Configuration Management
C. An item of hardware or software registered in the asset database
D. Information recorded by the Service Desk when an Incident is reported
Answer: B
NEW QUESTION # 159
Which stakeholders co-create value in a service relationship?
A. Provider and supplier
B. Consumer and provider
C. Investor and supplier
D. Investor and consumer
Answer: B
NEW QUESTION # 160
Which guiding principle considers the importance of customer loyalty?
A. Start where you are
B. Focus on value
C. Optimize and automate
D. Progress iteratively with feedback
Answer: B
NEW QUESTION # 161
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