AP-204試験の準備方法｜実際的なAP-204学習指導試験｜信頼的なConsumer Goods Cloud Accredited Professional認定資格試験問題集多くの受験者は、AP-204試験に合格するための準備で困難に直面しています。しかし、当社の教材は、受験者が試験に簡単に合格するのに役立ちます。 AP-204ガイドの質問は、Salesforce学習者が脆弱なリンクを見つけて対処するのに役立つ統計レポート機能を提供できます。 AP-204テストトレントは、タイミングの機能と試験のシミュレーションを強化します。タイマーを設定して試験をシミュレートし、学習者が速度を調整してアラートを維持できるようにします。 AP-204ガイドの質問は、学習者が試験をマスターして合格するのに非常に便利です。 Salesforce Consumer Goods Cloud Accredited Professional 認定 AP-204 試験問題 (Q56-Q61):質問 # 56
Which three setup steps should the salesforce Admin configure to allow Sales Managers to create and assign delivery tasks to deliver?
A. Assign the Action Plans permission set to the Sales Manager .
B. Create an action plan template with a Delivery Task and assign it to a Visit
C. Assign the Lightning Direct store Delivery permissions set to the user
D. Change the Action Plan Type Delivery
E. Define Assessment Indicator Definitions for Delivery task
正解：A、B、C
解説：
To allow Sales Managers to create and assign delivery tasks to deliver, the following setup steps should be configured:
Create an action plan template with a Delivery Task and assign it to a Visit. A Delivery Task is a type of action plan task that allows a field rep to deliver products to a retail store. A Visit is a scheduled or unscheduled interaction between a field rep and a retail store.
Assign the Lightning Direct store Delivery permissions set to the user. This permissions set grants access to the delivery task functionality and related objects, such as product transfers and shipments.
Assign the Action Plans permission set to the Sales Manager. This permissions set grants access to the action plan functionality and related objects, such as action plan templates, action plan tasks, and assessments. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 28-29.
質問 # 57
Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?
A. Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
B. Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order
C. Create an opportunity and use CPQ to send the restaurant manager an enticing quote
D. Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department
正解：A
解説：
The Click2Create function is a feature of Consumer Goods Cloud that allows a field rep to create a new retail store record from the mobile app by tapping on a point of interest on a map. This function automatically fills in the address fields with the data from the map and also allows the field rep to attach a follow up case or lead to onboard the outlet on an onboarding journey. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 34-35.
質問 # 58
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog.
Which entities must be migrated, and in which sequence, to accomplish this migration?
A. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Assets
B. Users, Person Accounts, Billing Accounts, Service Accounts, Contacts, Assets
C. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contact, Asset Line Items, Assets
D. Users, Contacts, Consumer Accounts, Billing Accounts, Service Accounts, Subscriptions, Assets
正解：D
解説：
In Salesforce Communications Cloud, the B2C customer model follows a structured, layered hierarchy designed to support ordering, billing, service management, and asset lifecycle handling. When migrating existing B2C customers into Communications Cloud, Salesforce's public architecture guidance specifies a top-down data dependency sequence to ensure that parent records exist before child records referencing them are inserted.
The migration sequence begins with Users, since many operational objects (orders, cases, ownership, provisioning workflows) require an active user as the record owner or last modified by. Next, Contacts are required for each B2C customer because Communications Cloud uses Contacts associated with a Consumer Account to represent the individual subscriber. Although Person Accounts are supported in some Salesforce products, Communications Cloud standard data model for B2C uses Consumer Accounts + Contacts, which aligns with option A-not C.
Once contacts are created, Consumer Accounts must be migrated so that customer identity, householding, service relationships, and billing mappings can be referenced. With accounts in place, Billing Accounts are imported next to link financial agreements, billing preferences, and invoicing relationships.
Service Accounts follow, serving as the service location or logical container for active telecom services. Only after these parent entities are established can Subscriptions be migrated, as they represent the commercial products the customer is consuming. Finally, Assets are migrated, representing the technical products or devices (routers, SIMs, set-top boxes) associated with active subscriptions and services.
Options B, C, and D omit Subscriptions, which are essential for B2C migration into Communications Cloud. Option C incorrectly uses Person Accounts, which does not match the Communications Cloud standard B2C data model.
質問 # 59
Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.
Which two steps should a Consultant take to meet these requirements?
A. Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.
B. Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
C. Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.
D. Use OmniOut and add the existing OmniScript and FlexCards.
正解：B、D
解説：
To expose OmniScripts and FlexCards outside Salesforce (third-party CMS), Salesforce supports OmniOut, which packages OmniScripts/FlexCards for external consumption.
Because external users are unregistered, a backend "integration user" must authenticate against Salesforce to get a session token.
✔ A - Required for authentication
✔ C - Use OmniOut for external CMS
Canvas and Lightning Out are not appropriate for OmniStudio components.
Thus A and C are correct.
質問 # 60
ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?
A. History of Subscription Updates and Traceability
B. Service Continuity
C. Supported by Digital Commerce APIs
D. Customers can choose from all plans in the price book.
E. Moving to/out from the bundled offer
正解：B、C、E
解説：
The "Change of Plan" feature in Salesforce Communications Cloud (often accessed via Digital Commerce APIs or the Cart) is designed to handle the complex logic of modifying an existing customer's service portfolio. The three key offerings/capabilities are:
Supported by Digital Commerce APIs (A): Salesforce provides specific Digital Commerce (DC) APIs (e.g., getChangeOfPlanOffers or generateChangeOfPlan) that allow this complex logic to be exposed on self-service portals. This enables customers to view eligible upgrade/downgrade paths and execute the change without agent assistance, calculating pro-rated costs in real-time.
Moving to/out from the bundled offer (B): The feature is sophisticated enough to handle structural changes in the product hierarchy. It can take a standalone asset and move it into a bundle (e.g., moving a standalone internet line into a "Triple Play" bundle) or unbundle a service, maintaining the integrity of the commercial and technical data throughout the transition.
Service Continuity (E): A critical requirement in Telecom is that the "Change of Plan" (Commercial Change) does not accidentally disconnect the underlying technical service (Technical Change) unless intended. The Change of Plan feature ensures Service Continuity by preserving the link to the existing Technical Products (RFS) and Assets, ensuring that a customer upgrading their billing plan doesn't suffer a service outage during the provisioning process.
Why C and D are incorrect:
D (Customers can choose from all plans...): This is incorrect. The Change of Plan feature specifically uses Eligibility and Context Rules to filter the catalog. A customer on a Fiber plan cannot "choose" a legacy Copper plan if rules forbid it. They only see eligible target paths, not all plans.
C (History...): While Salesforce tracks field history and asset history, "Traceability" is a platform characteristic, whereas Service Continuity and Bundle manipulation are specific functional offerings of the Change of Plan logic engine.