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What is a key technical advantage of using VoiceXML (VXML) for IVR application development in AICC compared to a proprietary scripting language?
A. VXML allows for portability across different VXML-compliant platforms, reducing vendor lock-in.
B. VXML is inherently more secure than any other protocol.
C. VXML requires less processing power, leading to higher port density.
D. VXML integrates directly with SIP trunks without a media server.
Answer: A
NEW QUESTION # 123
What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?
A. To maintain NAT traversal and detect connection failure quickly.
B. To ensure the audio quality remains high.
C. To synchronize the clocks between the two systems.
D. To transfer call control signals.
Answer: A
NEW QUESTION # 124
The "Average Handle Time (AHT)" metric is composed of which three elements?
A. Queue Time + Talk Time + Wrap-up Time
B. Answer Time + Consultation Time + Disposition Time
C. Ring Time + Talk Time + Transfer Time
D. Talk Time + Hold Time + After-Call Work Time
Answer: D
NEW QUESTION # 125
A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?
A. IVR Self-Service
B. Interaction Correlation
C. Skill-Based Routing
D. Call Recording
Answer: B
NEW QUESTION # 126
What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?
A. It reduces the cost of hardware.
B. It makes the IVR prompts sound clearer.
C. It simplifies integration with third-party systems and enables the creation of custom applications.
D. It eliminates the need for a SIP trunk.
Answer: C
NEW QUESTION # 127
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