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A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?
A. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
B. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
C. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
D. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
答案：A
問題 #71
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
A. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
B. Leverage the CPQ cart for all cases minimize the implementation effort
C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
答案：D
問題 #72
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
A. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B. Introduce customer data management system as a part of digital transformation to keep customer data up to date
C. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
答案：D
問題 #73
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
A. Create one decomposition relationship each via one parent class product from all commercial offerings
B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
D. Create one decomposition relationship each from all commercial offerings to the same technical product
答案：A
問題 #74
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
A. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
B. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
C. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
D. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
答案：A
問題 #75
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