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Which practice balance management of risk with maximizing throughput?
A. Problem management
B. Continual improvement
C. Incident management
D. Change enablement
Answer: D
Explanation:
The purpose of the change enablement practice is to maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
NEW QUESTION # 381
What is theBESTdefinition of an internal service?
A. It is a service delivered between departments or business units in the same organization
B. It is any customer-facing service delivered by an outsourced provider
C. It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes
D. It is a supporting service delivered between functions of the IT service provider
Answer: A
NEW QUESTION # 382
What is an incident?
A. A result enabled by one or more outputs
B. A service interruption resolved by the use of self-help tools
C. A possible future event that could cause harm
D. The planned removal of an item that might affect a service
Answer: B
NEW QUESTION # 383
Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only
Answer: D
NEW QUESTION # 384
Which process would seek tounderstand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?
A. Service catalogue management
B. Business relationship management
C. Capacity management
D. Availability management
Answer: B
NEW QUESTION # 385
......
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