ITIL-4-Foundationテスト問題サンプル、ITIL-4-Foundation Pdfトレーニング問題集、ITIL-4-Foundation有効テスト模擬今日、知識は精神労働よりも多くの富を生み出すことができるため、知識能力と精神労働は肉体労働よりも価値があります。ある分野で専門知識の能力を高めれば、多くの価値を生み出し、高収入で良い仕事を得ることができます。 ITIL-4-Foundation認定試験に合格すると、その達成に役立ちます。ITIL-4-Foundationトレーニング資料は、ITIL-4-Foundationテストの準備に最適な学習資料です。 ITIL-4-Foundationガイド資料では、重要な情報を組み合わせて、クライアントが基盤を固め、時代とともに前進するのを支援します。 ITIL 4 Foundation Exam 認定 ITIL-4-Foundation 試験問題 (Q31-Q36):質問 # 31
Which guiding principle focuses on reducing costs and human errors?
A. Focus and value
B. Optimize and automate
C. Think and work holistically
D. Collaborate and promote visibility
正解：B
質問 # 32
What is defined as a cause, or potential cause, of one or more incidents?
A. Event
B. Known error
C. Problem
D. Change
正解：C
質問 # 33
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
A. events
B. workarounds
C. changes
D. configuration items
正解：B
解説：
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2. Known errors are problems that have a documented root cause and a workaround3. Reference: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 35; ITIL 4 Practice Guide: Problem Management, page 7.
質問 # 34
A user wants to know how to create a report so they come into contact with the service desk.
Which practice is MOST likely to help with the solution of this issue?
A. Change enablement
B. Service request management
C. Incident management
D. Service level management
正解：B
解説：
The service request management practice supports the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner1. A service request is a request from a user or a user's authorized representative that initiates a service action that has been agreed as a normal part of service delivery2. A user wanting to know how to create a report is an example of a service request that can be handled by the service request management practice3. The other statements are not true because:
Incident management: The incident management practice restores normal service operation as quickly as possible after an interruption or reduction in quality of an IT service1. A user wanting to know how to create a report is not an incident, as it does not affect the availability or performance of a service2.
Service level management: The service level management practice sets clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1. This practice does not directly handle user requests, but it may define the service level agreements (SLAs) and service level objectives (SLOs) that apply to them2.
Change enablement: The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1. A change is the addition, modification, or removal of anything that could have a direct or indirect effect on IT services2. A user wanting to know how to create a report is not a change, as it does not alter the configuration or functionality of a service component2. Reference: ITIL Foundation - ITIL 4 Edition, page 16; ITIL 4 - A Pocket Guide, page 37; ITIL 4 Practice Guide: Service Request Management, page 7.
質問 # 35
Which statement about value streams is CORRECT?
A. Each value stream must include all 34 ITIL practices
B. Each value stream must be designed for a specific scenario
C. Each value stream must include all six value chain activities
D. Each value stream must include suppliers or partners