Title: Exam GCP-GCX Cram, Valid GCP-GCX Exam Format [Print This Page] Author: robbell376 Time: 15 hour before Title: Exam GCP-GCX Cram, Valid GCP-GCX Exam Format 2026 Latest Exam4PDF GCP-GCX PDF Dumps and GCP-GCX Exam Engine Free Share: https://drive.google.com/open?id=1BBCNUIMJgg74xzsK1taC6DGgyKo4-3O4
All these three Genesys GCP-GCX exam questions formats contain the real, valid, and error-free Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) exam practice test questions that are ideal study material for quick Genesys GCP-GCX Exam Preparation. Just choose the right Exam4PDF Genesys Cloud CX Certified Professional - Consolidated Exam Questions formats and download quickly and start Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) exam preparation without wasting further time.
Genesys GCP-GCX certification exam is one of the most prestigious and sought-after certifications in the field of customer experience. Genesys Cloud CX Certified Professional - Consolidated Exam certification is designed to validate a candidate's knowledge, skills, and expertise in the Genesys Cloud CX platform, which is a leading customer experience platform used by businesses of all sizes across the globe. The GCP-GCX Certification is a comprehensive exam that covers all aspects of the Genesys Cloud CX platform, including its architecture, features, and functionalities.
Quiz High Hit-Rate Genesys - GCP-GCX - Exam Genesys Cloud CX Certified Professional - Consolidated Exam CramGenesys GCP-GCX exam dumps are important because they show you where you stand. After learning everything related to the Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX)certification, it is the right time to take a self-test and check whether you can clear the Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) certification exam or not. People who score well on the Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) practice questions are ready to give the final Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) exam. Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q130-Q135):NEW QUESTION # 130
Instant messaging costs are significantly less than long-distance phone conversations.
A. True
B. False
Answer: A
NEW QUESTION # 131
Which of the following best defines the ACD evaluation method Best Available Skills?
A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating
B. The average is calculated using the agent's proficiency rating for each of the requested skills
C. Looks for the first available agent and Ignores any skill requirements
D. A Matches the interaction to the first available agent who has all of the requested skills.
Answer: A
Explanation:
The Automatic Call Distribution (ACD) evaluation method "Best Available Skills" in Genesys Cloud CX is designed to optimize the matching of interactions to agents based on skill proficiency. This method evaluates the skill proficiency ratings of the first 100 available agents and selects the agent with the highest average proficiency rating across the required skills for the interaction. This approach ensures that the most qualified agent is chosen to handle the interaction, leading to improved customer satisfaction and more efficient resolution of inquiries.
NEW QUESTION # 132
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
A. 20 chats and calls must be answered in 80 seconds.
B. 80 calls must be answered every 20 seconds.
C. 80% of calls must be answered within 20 seconds.
D. 80% of agents must answer calls within 20 seconds.
Answer: C
Explanation:
Explanation
A service level of 80 and a service level target of 20 for voice interactions mean that 80% of calls must be answered within 20 seconds. Service level is a metric that measures how well a contact center meets its customer service goals. Service level is calculated by dividing the number of interactions answered within a specified time threshold (service level target) by the total number of interactions offered in a given period. For example, if a contact center receives 100 calls in an hour and answers 80 calls within 20 seconds, then its service level is 80/100 = 0.8 or 80%. References: https://help.mypurecloud.com/glossary/service-level/ https://help.mypurecloud.com/art ... nce-summary-report/
NEW QUESTION # 133
Which of the following components can be added to scripts? (Choose four.)
A. Image
B. Checkbox
C. Visual Basic Control
D. Web Page
E. Text
F. Call Flow
Answer: B,D,E,F
NEW QUESTION # 134
Which of the following statements are true? (Choose three.)
A. Each report contains a predefined set of metrics.
B. Reports once created cannot be configured.
C. A queue report only counts interactions handled by an agent.
D. An Abandon is an interaction that disconnects before an agent handles it.
E. An agent-based report counts any interactions an agent worked with.
Answer: A,C,D
Explanation:
Explanation
A queue report only counts interactions that spent time in the queue, but an agent-based report counts any interactions an agent worked with, an Abandon is an interaction that disconnects before an agent handles it, and each report contains a predefined set of metrics are three true statements about reports in Genesys Cloud CX Performance menu. A report is a tool that allows you to view various metrics and details related to your contact center performance and activities in Genesys Cloud CX. A report can help you measure and improve various aspects of your contact center, such as:
* Agent performance
* Queue performance
* Interaction quality
* Customer satisfaction
* Workforce management
Some true statements about reports are:
* A queue report only counts interactions that spent time in the queue, but an agent-based report counts any interactions an agent worked with. This means that the totals in a queue report and an agent-based report may not match exactly, even if they include the same agents or queues. This is because a queue is a stand-alone entity from the perspective of Genesys Cloud CX reports, and queue metrics and agent metrics can differ for various reasons, such as:
* An interaction spends time in multiple queues
* An interaction abandons before an agent handles it
* An agent is a member of more than one queue
* An Abandon is an interaction that disconnects before an agent handles it. This means that the interaction
* was offered to a queue or an agent, but the customer or caller disconnected before reaching an agent. An Abandon can affect various metrics, such as:
* Abandon Count
* Abandon Rate
* Service Level
* Average Speed of Answer
* Each report contains a predefined set of metrics. This means that each report has a specific purpose and scope, and shows only the relevant metrics for that purpose and scope. You cannot add or remove metrics from a report, but you can set various parameters for reports, such as:
* Which users or queues to include
* Which media types to include
* What date range to report on
* When to run the report
Some false statements about reports are:
* Offered always equals Answered plus Abandoned plus Transfer. This is not always true, because some interactions may not be counted as Answered, Abandoned, or Transfer for various reasons, such as:
* The interaction was transferred to voicemail after a timeout
* The interaction was transferred to another queue or resource group
* The interaction was handled by an IVR or a bot
* Reports once created cannot be configured. This is not true, because you can configure reports by editing or deleting them in Genesys Cloud CX Performance menu . You can also configure reports by changing various options , such as :
* Report name
* Report format
* Report frequency
* Report recipients
References: https://help.mypurecloud.com/articles/reports-overview/ https://help.mypurecloud.com/art ... s-differ-by-design/ https://help.mypurecloud.com/art ... nswered-plus-abando https://help.mypurecloud.com/articles/edit-a-report/
NEW QUESTION # 135
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