ユニークなCIPS L5M9資格難易度 & 合格スムーズL5M9出題範囲 | 更新するL5M9模擬対策多くの人々はCIPSのL5M9試験に合格できるのは難しいことであると思っています。この悩みに対して、我々社JpexamはCIPSのL5M9試験に準備するあなたに専門的なヘルプを与えられます。弊社のCIPSのL5M9練習問題を利用したら、あなたは気楽に勉強するだけではなく、順調に試験に合格します。 CIPS Operations Management 認定 L5M9 試験問題 (Q52-Q57):質問 # 52
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?
A. zero defects
B. increasing market share
C. customer satisfaction
D. reducing costs
正解：C
解説：
The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section
質問 # 53
In which industry would scheduling, health and safety and quality control be key focuses of operations processes?
A. retail
B. finance
C. agriculture
D. construction
正解：D
解説：
The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64
質問 # 54
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 4?
A. preventative maintenance
B. run-to-breakdown maintenance
C. condition-based maintenance
D. mixed maintenance
正解：D
解説：
The correct answers are as follows:
質問 # 55
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 8?
A. standards gap
B. delivery gap
C. communication gap
D. satisfaction gap
正解：D
解説：
The correct answers are as follows:
質問 # 56
Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE
A. cost reduction
B. innovation
C. flexibility
D. quality
E. dependability
正解：C、D、E
解説：
Dependability, quality and flexibility are universal performance criteria which can be applied to any organisation. This is taken from p.4 of the study guide where it talks about the 5 performance criteria set out by Slack and Brandon-Jones. The other two universal criteria are speed and cost. Cost reduction isn't universal- not every organisation will be concerned with reducing costs. The same with innovation- not every company needs to innovate. For example if you're a zip manufacturer who sells zips to the clothing industry- there is no need to innovate as your product will always be the same.
