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Title: Information-Technology-Management Exam Vce Free, Pass Information-Technology-Man
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WGU Information Technology Management QGC1 Sample Questions (Q128-Q133):NEW QUESTION # 128
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
Answer: B
Explanation:
* Understanding Reporting in CRM:
* The reporting phase of CRM involves extracting data to generate summaries and insights.
* Reports help in understanding customer activities, such as identifying top customers based on spending.
* Application in the Scenario:
* The manager requests a report listing the top five customers by total spending, a classic example of CRM reporting.
* Why Other Options Are Incorrect:
* Option A (Distributing)istributing is not a CRM phase.
* Option B (Analyzing):Analyzing involves identifying trends or patterns, not generating a simple report.
* Option C (Predicting)redicting is forward-looking and does not match the scenario of reviewing past data.
References:
* CRM Reporting Capabilities Overview - Forrester
* Reporting vs Analysis in CRM Systems - HubSpot

NEW QUESTION # 129
What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.
Answer: A,B

NEW QUESTION # 130
What is the importance of the partners and suppliers dimension of the ITIL model?
Answer: D
Explanation:
The Partners and Suppliers dimension of the ITIL (Information Technology Infrastructure Library) model is critical to ensuring that organizations deliver optimal value to their customers and stakeholders. Here's a breakdown of its importance:
1. Purpose of the Partners and Suppliers Dimension:
ITIL emphasizes that an organization does not operate in isolation. It relies on external and internal partnerships and suppliers to deliver its products and services.
This dimension focuses on understanding the relationships between the organization and its partners, as well as optimizing the way value is co-created.
2. Importance of Creating Value Together:
The correct answer highlights the ITIL principle of co-creating value. Both suppliers and consumers must collaborate to achieve outcomes that benefit all parties.
The success of services depends on how well the organization manages these relationships to ensure that services meet customer needs and align with organizational goals.
3. ITIL's Emphasis on Value Co-Creation:
ITIL views service management as a way to create value through the combined efforts of the service provider, suppliers, and consumers.
Partnerships often involve shared resources, responsibilities, and risks, which require a cooperative mindset to achieve desired outcomes.
4. Incorrect Options Analysis:
Option A: Staffing refers to human resources management and is unrelated to the Partners and Suppliers dimension's primary focus.
Option C: Supplying data and technology is part of supplier management, but it does not encompass the full value-oriented relationship emphasized in ITIL.
Option D: Value creation benefits both the customer and the organization, making this statement too narrow to capture the essence of the dimension.
5. Practical Application of Partners and Suppliers Dimension:
Effective supplier management ensures reliable delivery, risk management, and adherence to organizational standards.
Examples of partnerships in IT include cloud providers, outsourced IT services, hardware vendors, and consulting firms.
and Documents of Information Technology Management:
ITIL 4 Foundation: Axelos, "ITIL Foundation" (2019).
Official ITIL 4 Practice Guides: Supplier Management (Axelos Publications).
ISO/IEC 20000 Standard: "Service Management System Requirements" (ISO Standard, latest edition).

NEW QUESTION # 131
Which dashboard capability helps a business manager break down data into segments to understand it from different perspectives?
Answer: D

NEW QUESTION # 132
Which step involves validating a user's identity before allowing access to a system or resource?
Answer: C
Explanation:
Authentication is the process of validating a user's identity before granting access to a system or resource.
Examples include passwords, biometrics, and multifactor authentication.
Option A (Confidentiality): Ensures data is only accessible to authorized users, not the identity check itself.
Option B (Authorization): Occurs after authentication, determining what resources a verified user may access.
Option C (Accounting): Tracks user activity for auditing purposes.
Thus, the step that validates identity is Authentication.
Reference:
WGU Information Technology Management - Security Principles, section on AAA Framework (Authentication, Authorization, Accounting).

NEW QUESTION # 133
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