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ServiceNow CIS-CSM certification exam is a rigorous assessment of an individual's knowledge and skills in various aspects of ServiceNow CSM platform implementation, such as configuring workflows, creating service catalogs, managing customer service cases, and implementing customer satisfaction surveys. CIS-CSM Exam is designed to measure an individual's ability to successfully implement ServiceNow CSM solutions in a real-world setting.
100% Pass Quiz 2026 CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Marvelous New Dumps BookPassSureExam ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) practice test software is another great way to reduce your stress level when preparing for the ServiceNow Exam Questions. With our software, you can practice your excellence and improve your competence on the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) exam dumps. Each ServiceNow CIS-CSM practice exam, composed of numerous skills, can be measured by the same model used by real examiners. ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q30-Q35):NEW QUESTION # 30
Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. Which step would ensure the work was allocated to the appropriate agent?
A. Define Assignment Rules (How to assign work items)
B. Set the Agent Experience (What agents see in their Workspace inbox)
C. Configure Service Channels (What to route)
D. Define Work Item Queues (Where to route)
Answer: A
NEW QUESTION # 31
What action should be taken in the event that a product possesses a different set of non-configurable attributes?
And the options are:
A. Modify the existing product data model
B. Add a table extends to the Product Model or child tables.
C. Assign additional configurable attributes
D. Group it with similar products in an existing table
Answer: B
NEW QUESTION # 32
What module is used to create Case Record Producers?
A. Record Producers
B. Maintain Records
C. Case Record Producers
D. Edit Records
Answer: A
NEW QUESTION # 33
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
A. Case State
B. Case Prioritization
C. Case Categorization
D. Case Escalation
Answer: B,C
NEW QUESTION # 34
Regarding Account Teams, what is the purpose of marking a role as 'unique'?
A. Prevent the same role being used on different customer accounts
B. The role then becomes a parent responsibility
C. The role then becomes a child responsibility
D. Ensure there is a dedicated account manager for that account
NEW QUESTION # 35
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