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ServiceNow is a cloud-based, enterprise service management platform that helps organizations automate and streamline their IT operations. It offers a range of tools and services that enable businesses to manage their IT infrastructure, customer service, human resources, and other functions from a single platform. The ServiceNow Certified System Administrator (CSA) exam is one of the most popular certifications offered by ServiceNow. It is designed to test the knowledge and skills of IT professionals who are responsible for administering and maintaining the ServiceNow platform.
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Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
A. Process Automation > Workflow Editor
B. Process Automation > Active Flows
C. Process Automation > Flow Designer
D. Process Automation > Process Flow
E. Process Automation > Flow Administration
Answer: C
NEW QUESTION # 93
What catalog tool would you use to create a catalog item or record producer?
A. Catalog Builder
B. Catalog Designer
C. Workflow Designer
D. Catalog Formatter
Answer: A
NEW QUESTION # 94
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
A. The manager is not a member of the Service Desk group.
B. The manager is not a member of the Network and Hardware groups.
C. The Assignment Group manager field is empty.
D. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
NEW QUESTION # 95
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?
A. The Task table is the only table that can be a destination for imported data in the Transform Map module
B. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module
C. Any ServiceNow table can be a destination for imported data in the Transform Map module
D. The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module
Answer: C
Explanation:
In ServiceNow's System Import Sets, administrators can import data from external sources (such as CSV, Excel, or databases) into any table within the platform using Transform Maps.
Key Points About Transform Maps & Data Import:
A Transform Map defines how data from an Import Set table is mapped to fields in a target table (destination table).
Administrators can select any table in the system as the destination, including both standard and custom tables.
The destination table is not limited to Task-related tables (Incident, Problem, Change, etc.).
Users can also apply coalesce rules to determine if records should be updated or inserted during the transformation.
Why is "D. Any ServiceNow table" the Correct Answer?
ServiceNow allows administrators to select any table as the destination when setting up a Transform Map.
This includes standard ITSM tables (Incident, Problem, Change, Task, Service Catalog) as well as custom tables created by administrators.
There are no restrictions on which table can be a destination.
Why the Other Options Are Incorrect?
A . "The Task table is the only table that can be a destination" ¡ú Incorrect The Task table is widely used, but it is not the only table that can receive imported data.
B . "Only Incident, Problem, Change, Task, and Service Catalog tables can be destinations" ¡ú Incorrect These are common ITSM tables, but any table in the system can be selected as a destination.
C . "Only the Incident, Problem, and Change tables can be destinations" ¡ú Incorrect This is too restrictive because other tables, including custom ones, can also be used.
How to Configure a Transform Map in ServiceNow?
Navigate to: System Import Sets > Create Transform Map
Select the Import Set Table as the source.
Choose any available table in ServiceNow as the destination.
Define field mappings between the source and target table.
Configure coalesce rules to update or insert records.
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Docs: Creating and Using Transform Maps https://docs.servicenow.com/en-U ... c_TransformMap.html ServiceNow CSA Official Training Guide (Import Sets & Data Management) This confirms that any ServiceNow table can be a destination table for imported data when using Transform Maps in System Import Sets.
NEW QUESTION # 96
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
A. itil users
B. Users with kb_user role
C. Any user with an article's permalink
D. Any active user
E. No users
Answer: D
Explanation:
Reference:
Knowledge Base Access Control: By default, access to a knowledge base is managed through user criteria.
If no user criteria (read or write access) are defined, all authenticated users (any active user with a ServiceNow account) can view the articles.
Guests (unauthenticated users) do not have access unless specifically allowed via the Public setting.
Why Other Answers Are Incorrect:
A . itil users - The itil role provides access to incident management and other ITSM functions but does not automatically grant access to knowledge bases unless explicitly configured.
B . Any user with an article's permalink - A permalink only works if the user has the appropriate permissions to access the knowledge base. If access is restricted, the permalink alone won't grant visibility.
D . No users - If no access details are specified, the default behavior is that all active users can access the articles.
E . Users with kb_user role - The kb_user role allows users to contribute to knowledge bases, but it is not a default requirement for reading articles.
Reference from Certified System Administrator (CSA) Official Documentation:
ServiceNow Knowledge Management: User Criteria & Access Control
ServiceNow CSA Training Module: "Knowledge Management Access Control & Permissions"
NEW QUESTION # 97
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