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Title: Valid ITIL4-DPI exam materials offer you accurate preparation dumps [Print This Page]
Author: jonlee660    Time: 3 hour before
Title: Valid ITIL4-DPI exam materials offer you accurate preparation dumps
Warum wählen viele Fast2test? Weil er Bequemlichkeiten und Anwendbarkeit bringen. Das hat von der Praxis ¨¹berpr¨¹ft. Die Lernmaterialien zur ITIL ITIL4-DPI Zertifizierungspr¨¹fung von Fast2test ist den allen bekannt. Viele Kandidaten sind nicht selbstsicher, die ITIL ITIL4-DPI Zertifizierungspr¨¹fung zu bestehen. Deshalb sollen Sie die Materialien zur ITIL ITIL4-DPI Zertifizierungspr¨¹fung haben. Mit ihm können Sie mehr Selbstbewusstsein haben und sich gut auf die Pr¨¹fung vorbereiten.
ITIL ITIL4-DPI Pr¨¹fungsplan:
ThemaEinzelheiten
Thema 1
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
Thema 2
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Thema 3
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
Thema 4
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Thema 5
  • Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.
Thema 6
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
Thema 7
  • Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
Thema 8
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.

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Reliable ITIL4-DPI training materials bring you the best ITIL4-DPI guide exam: ITIL 4 Strategist: Direct, Plan and Improve (DPI)Alle Menschen haben ihre eigenes Ziel, aber wir haben ein gleiches Ziel, dass Sie ITIL ITIL4-DPI Pr¨¹fung bestehen. Dieses Ziel zu erreichen ist vielleicht nur ein kleiner Schritt f¨¹r Ihre Entwicklung im IT-Gebiet. Aber es ist der ganze Wert unserer ITIL ITIL4-DPI Pr¨¹fungssoftware. Wir tun alles wir können, um die Pr¨¹fungsaufgaben zu erweitern. Und die Pr¨¹fungsunterlagen werden von unsere IT-Profis analysiert. Dadurch können Sie unbelastet und effizient benutzen. Um zu garantieren, dass die ITIL ITIL4-DPI Unterlagen, die Sie benutzen, am neuesten ist, bieten wir einjährige kostenlose Aktualisierung.
ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL4-DPI Pr¨¹fungsfragen mit Lösungen (Q20-Q25):20. Frage
An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team's role in continual improvement across the organization.
Which is the BEST description of the team's role in this situation?
Antwort: A
Begr¨¹ndung:
According to DPI, thecontinual improvement team's role is to promote a culture of improvementacross the organization. Their purpose is not to own every improvement but toempower all staff to recognize and propose improvements. By enabling knowledge, training, and cultural reinforcement, they encourage everyone to participate. Options A and C are too narrow, and D is too rigid since the continual improvement model isguidance, not a strict sequence.
(Reference: ITIL 4 Strategist DPI, section on "Continual improvement culture and responsibilities")

21. Frage
A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.
What should the service provider do FIRST to identify the support team's involvement in the project?
Antwort: A
Begr¨¹ndung:
DPI's OCM guidance emphasizesengaging stakeholders earlyand ensuring communication methods are tailored to their needs. By first discussing preferred communication methods with the remote support team (B), the organization ensures their active involvement and reduces the risk of disengagement. Option A is one- way communication. Option C is irrelevant (they don't make financial decisions). Option D assumes one-size- fits-all, which contradicts DPI's principle ofstakeholder-specific communication.
(Reference: ITIL 4 Strategist DPI, section on "OCM - stakeholder engagement and communication planning")

22. Frage
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
Antwort: C
Begr¨¹ndung:
DPI emphasizes thatpolicies must be co-created and supported across all stakeholdersto be effective. By ensuring all teams involved in incident resolution collaborate in developing the policy, the organization promotesbuy-in, shared ownership, and alignment. Excluding exceptions (A) may cause operational issues, C undermines collaboration, and D risks overcomplication.Collaborative designis a principle of both OCM and DPI governance.
(Reference: ITIL 4 Strategist DPI, section on "Policy creation - stakeholder involvement and collaboration")

23. Frage
An organization uses an external service provider to develop and support a critical application. They have asked the supplier to make improvements as users have been complaining that the application is difficult to use.
What would be a suitable SMART KPI for measuring this improvement?
Antwort: D
Begr¨¹ndung:
In DPI, KPIs must beSMART(Specific, Measurable, Achievable, Relevant, Time-bound). Option B is the only one that fully meets SMART criteria:
* Specific (user satisfaction with the application),
* Measurable (30% increase),
* Achievable (reasonable improvement target),
* Relevant (directly tied to usability),
* Time-bound (six months).
Options A and D lack measurable objectivity, while C is too broad and long-term.
(Reference: ITIL 4 Strategist DPI, section on "Measurement and reporting - setting SMART objectives and KPIs")

24. Frage
A company is starting a digital transformation effort that will require significant changes in how IT operates.
The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.
Which approach would BEST prioritize improvement outcomes?
Antwort: B
Begr¨¹ndung:
DPI emphasizes that improvements should be prioritized based onstrategic alignment with the organizational vision. This ensures that the most valuable outcomes are delivered first, maximizing stakeholder benefit. While "quick wins" (A), minimizing staff disruption (B), and waste reduction (D) are important considerations, they are secondary tomoving closer to the strategic vision.
(Reference: ITIL 4 Strategist DPI, section on "Prioritizing improvements - alignment with vision and strategy")

25. Frage
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