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ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system.
How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?
A. Use an on-demand data pull from Communications Cloud using the REST API from Service assurance
B. Use Industries Order Management to inform the assurance platform as part of the orchestration plan
C. Use a Bulk API connector via middleware
D. Use Platform Events and GetAsset API
Answer: D
Explanation:
ABC Telecom requires that assets be synchronized to their assurance platform immediately after fulfillment, and they operate in a high-volume wholesale environment (5,000+ orders per reseller/day and hundreds of concurrent users). Salesforce recommends event-driven, near-real-time integration for high-scale fulfillment notifications.
Platform Events are Salesforce's native, scalable publish/subscribe mechanism designed for high throughput and low latency. When an order completes fulfillment, Communications Cloud can publish an event that external systems subscribe to. The assurance platform can then call the GetAsset API to retrieve the exact asset structure needed for assurance workflows.
This pattern is explicitly recommended in Salesforce high-throughput integration architectures because it:
Eliminates polling
Handles large transaction volume
Provides near-real-time sync
Decouples fulfillment from assurance systems
Scales horizontally across resellers
Option A (using OM orchestration) is synchronous and not optimal for high throughput.
Option B (on-demand REST pull) causes latency and excessive polling.
Option C (Bulk API) is batch-oriented, not real-time, and unsuitable for near-immediate updates.
NEW QUESTION # 39
Which two standard capabilities are available when executing a promotion check in the field?
A. Taking a photo of the promotion
B. Viewing which products are included in the protection
C. Changing the promotion planning dates
D. Changing the discounts on the products included in the promotion
E. Marking the promotion as complete
Answer: A,B
Explanation:
A promotion check is a type of action plan task that allows a field rep to verify if a promotion is running correctly at a retail store. When executing a promotion check in the field, two standard capabilities are available: viewing which products are included in the promotion and taking a photo of the promotion. These capabilities help to ensure compliance and capture evidence of promotional execution. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 27-28.
NEW QUESTION # 40
Sales Managers would like a map that shows which stores are running a promotion within their vicinity. Which solution meets their requirement and also involves the least amount of custom development?
A. An unmanaged package from the AppExchange modified to meet the requirements
B. A visual mashup that displays the required map on the promotions page
C. The nearby map component on the promotion records page
D. The map component added to the home page
Answer: C
Explanation:
The nearby map component on the promotion records page allows a user to see which stores are running a promotion within their vicinity. This solution meets the requirement and also involves the least amount of custom development, as it is a standard feature of Consumer Goods Cloud. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 32.
NEW QUESTION # 41
Universal Containers has a requirement to establish dependencies between independent commercial products, such as ensuring that the 'Roaming Service' cannot be activated without first activating the 'Voice Service.' The provisioning system insists on receiving a single request for the activation of both products.
Which approach should the consultant recommend to ensure seamless integration and streamlined operations while addressing these business requirements?
A. Create a Relies-On Relationship between products and set the decomposition scope to Relies-On
B. Create a Bundle Product and Multilevel Decomposition for fulfillment
C. Create a Relies-On Relationship between products and set the decomposition scope to OrderItem
D. Create a Relies-On Relationship between product and set the decomposition scope to Account
Answer: C
Explanation:
Salesforce Communications Cloud supports product dependencies through Relies-On Relationships. These relationships enforce commercial dependencies (e.g., Roaming requires Voice Service) and guide technical decomposition so that dependent products are fulfilled together.
To satisfy the requirement that the provisioning system receive a single activation request for both Voice Service and Roaming, the dependency must be modeled using:
✔ Relies-On Relationship
This ensures the commercial cart enforces prerequisite activation rules-Roaming cannot be purchased or activated without Voice Service.
✔ Decomposition Scope = Order Item
When decomposition scope is set to Order-Item for the technical product relationship, both commercial products decompose into a single technical activation request for fulfillment. This is the exact Salesforce-recommended pattern when dependent commercial products must trigger one consolidated orchestration/activation flow.
Why other options are incorrect:
A (Scope = Account): would merge across the whole account, not just the order.
C (Scope = Relies-On): no such decomposition scope exists; invalid choice.
D (Bundle Product + Multilevel Decomposition): bundling is not required, and it changes the commercial product structure unnecessarily.
NEW QUESTION # 42
How can a Field Sales Manager access a photo taken by a Field Rep of a defective In-store asset
A. The photo is sent directly to the manager's email
B. The photo is linked to the visit record
C. The photos Inked to the asset record
D. The photo is linked to the asset check task
Answer: B
Explanation:
Field Sales Managers can access photos taken by Field Reps of defective in-store assets through the asset record to which the photos are linked. This provides a direct association between the asset and its condition.
NEW QUESTION # 43
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