Title: Efficient Exam ADX261 Study Guide by ExamDumpsVCE [Print This Page] Author: tyreed175 Time: 4 hour before Title: Efficient Exam ADX261 Study Guide by ExamDumpsVCE BTW, DOWNLOAD part of ExamDumpsVCE ADX261 dumps from Cloud Storage: https://drive.google.com/open?id=1Nslf7Y0KB1F3o5EGpLhwJRh8vLl0nzmX
The latest Salesforce ADX261 exam dumps are the right option for you to prepare for the ADX261 certification test at home. ExamDumpsVCE has launched the ADX261 exam dumps with the collaboration of world-renowned professionals. Salesforce ADX261 Exam study material has three formats: ADX261 PDF Questions, desktop Salesforce ADX261 practice test software, and a ADX261 web-based practice exam.
In addition to demonstrating expertise in Service Cloud administration, the ADX261 Certification Exam also validates the candidate's knowledge of best practices in customer service management. This includes understanding customer needs, managing customer interactions, and leveraging technology to provide a seamless and personalized customer experience. By earning this certification, professionals can prove to potential employers that they have the knowledge and skills required to deliver exceptional customer service and support.
Latest ADX261 Test Question | Latest ADX261 Exam PriceOur company is a well-known multinational company, has its own complete sales system and after-sales service worldwide. Our ADX261 real study guide have become a critically acclaimed enterprise, so, if you are preparing for the exam qualification and obtain the corresponding certificate, so our company launched ADX261 Exam Questions are the most reliable choice of you. The service tenet of our company and all the staff work mission is: through constant innovation and providing the best quality service, make the ADX261 question guide become the best customers electronic test study materials.
Salesforce ADX261 Certification Exam is designed for administrators and support personnel who are responsible for administering and maintaining the Salesforce Service Cloud platform. Administer and Maintain Service Cloud certification demonstrates the candidates' expertise in managing customer service processes, implementing and configuring Service Cloud features, and ensuring the smooth and efficient operation of the Salesforce Service Cloud platform.
Salesforce ADX261 exam is an essential certification for administrators who are responsible for administering and maintaining Service Cloud within their Salesforce org. Administer and Maintain Service Cloud certification demonstrates the candidate's knowledge and skills in configuring and managing Service Cloud features and their understanding of Salesforce's best practices for managing customer service operations. Passing the exam will help the candidate stand out from the crowd and open up opportunities for career advancement. Salesforce Administer and Maintain Service Cloud Sample Questions (Q86-Q91):NEW QUESTION # 86
Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images that need to be transferred.
What should a consultant consider when moving these images into Salesforce Knowledge?
A. Add images to an HTML file.
B. Change all images to JPEG files.
C. Ensure each image is less than 25 MB.
Answer: C
NEW QUESTION # 87
Cloud Kicks has a Service Cloud implementation with several channels. Executives want quick access to agent, team, and call center key performance indicators (KPIs). Service managers need to see data about their teams as well.
How should the consultant display the data quickly?
A. Migrate the data to a data lake and request a dashboard.
B. Use Einstein Analytics for Service Cloud,
C. Create reports from Cases and display on a dashboard.
Answer: B
Explanation:
For providing executives and service managers with quick access to agent, team, and call center KPIs, utilizing Einstein Analytics for Service Cloud is recommended. This solution offers advanced analytics and visualization capabilities, enabling the creation of dashboards that provide real-time insights tailored to different organizational levels, based on their data access.
NEW QUESTION # 88
Universal Containers wants to add functionality to its Service Cloud implementation so customers are able to add digital files to case records.
Which functionality should a consultant recommend to meet these requirements?
A. Slack Connect
B. Web-to-Case
C. Email-to-Case
Answer: B
Explanation:
To add functionality allowing customers to attach digital files to case records, Web-to-Case is recommended. This feature enables customers to submit cases through a web form, including the capability to attach files, facilitating the collection of additional information that can assist in case resolution.
NEW QUESTION # 89
Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents' daily call volume, including related case and contact information.
How should the consultant recommend the report be created?
A. Build a report on Products with Activities grouped by owner.
B. Customize the My Team's Calls This Week standard report.
C. Create a Custom Report type with Activities as the primary object.
Answer: C
Explanation:
For reporting on daily call volume including related case and contact information for different agent groups, creating a Custom Report Type with Activities as the primary object is advised. This allows for the inclusion of case and contact details in the report, providing a comprehensive view of each agent's call activity and related case interactions.
NEW QUESTION # 90
Universal Containers has technical support and general customer service teams that use unique Service Console applications.
Which configuration should a consultant use when deploying the console?
A. Assign the Service User license to their User record.
B. Assign the app to the User profile.
C. Assign a permission set granting the Service User license.
Answer: B
Explanation:
Assigning the Service Console application to the User profile ensures that users within specific profiles have access to the appropriate console based on their role and responsibilities. This configuration allows for a customized experience, ensuring that technical support and general customer service teams have access to the tools and information relevant to their unique workflows.