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NAHQ CPHQ Certification Exam is a valuable credential for healthcare professionals who want to demonstrate their expertise in healthcare quality management. Certified Professional in Healthcare Quality Examination certification not only validates the candidate's knowledge and skills but also enhances their career opportunities and earning potential in the healthcare industry. NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q482-Q487):NEW QUESTION # 482
The health quality professional recognizes that which of the following events should be reported to regulatory or accreditation organizations?
A. Wrong-site surgery
B. Medication error
C. Patient fall
D. Patient grievance
Answer: A
Explanation:
Certain adverse events in healthcare must be reported to regulatory or accreditationorganizations such as The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), and state health departments.
Reporting these events helps in improving patient safety, reducing harm, and ensuring compliance with quality standards.
Among the options, wrong-site surgery (Option B) is a sentinel event and must be mandatorily reported to The Joint Commission and other regulatory bodies.
Understanding Sentinel Events
A sentinel event is a serious, preventable adverse event that results in severe harm or death. According to The Joint Commission, wrong-site surgeries are considered a Never Event, meaning they should never occur in a well-functioning healthcare system.
Why Other Options Are Incorrect:
Medication error (Option A):
Medication errors are common, but not all require mandatory reporting unless they lead to severe patient harm or death.
Some state agencies and CMS may require reporting depending on severity.
Patient fall (Option C):
Falls are a significant safety issue but only require reporting if they result in serious injury or death.
Organizations like CMS require reporting of falls that lead to fractures, head injuries, or major harm.
Patient grievance (Option D):
While patient grievances should be tracked internally, they do not require mandatory reporting unless they involve safety concerns leading to serious harm.
Thus, Option B (Wrong-site surgery) is the correct answer because it is classified as a sentinel event requiring immediate regulatory reporting.
References:
The Joint Commission (TJC) Sentinel Event Policy
Centers for Medicare & Medicaid Services (CMS) Hospital-Acquired Conditions (HAC) Reporting National Quality Forum (NQF) "Never Events" List
NEW QUESTION # 483
A quality improvement coordinator is asked to develop a training session on team facilitation based on adult learning principles.
Which of the following would be the best approach to include?
A. Teach all the concepts and test participants at the end of class.
B. Teach the basic concepts and handout printed slides for participants to refer to after class.
C. Ask participants to study facilitation techniques after class.
D. Ask participants to practice facilitation with the group during class.
Answer: D
Explanation:
When developing a training session based on adult learning principles, it is crucial to engage learners actively and make the learning experience as practical and relevant as possible.
Here's why option A is the best approach:
Active Participation:
Adult learners benefit most from hands-on learning where they can apply concepts immediately.
Practicing facilitation during the class allows participants to actively engage with the material, which enhances learning retention.
Immediate Application:
Adult learning theory emphasizes the importance of immediate application of skills. By facilitating within the group during class, participants can receive instant feedback, allowing them to refine their skills in real-time.
Experiential Learning:
This approach aligns with Kolb's experiential learning cycle, which involves concrete experience, reflective observation, abstract conceptualization, and active experimentation. Facilitating in class provides the concrete experience and opportunity for reflective observation. Peer Learning and Feedback:
Practicing in a group setting allows for peer learning, where participants can observe others and learn from their approaches. Feedback from peers and the facilitator is also crucial in developing effective facilitation skills.
Other options (B, C, and D) are more passive approaches, which are less effective in adult learning as they do not engage participants in the active, experiential learning process that is critical for skill development.
Reference: NAHQ's Principles of Adult Learning in Healthcare Education NAHQ Guide to Effective Training and Education in Healthcare
NEW QUESTION # 484
Overproduction
Inventory
Repairs/rejects
Motion
Processing
Waiting
Transport
These are the types of _____________ identified by Taiichiohno.
A. Areas to be focused during production
B. Continuous improvement
C. Waste (activities that do not add value to the process)
D. Quality controls
Answer: C
NEW QUESTION # 485
Data from an Incident reporting system compares Incident rates for one facility to similar facilities:
After reviewing the graph, which of the following should be done first?
A. Review medication processes.
B. Share data with the governing body.
C. perform additional analysis on falls data.
D. Research best practices.
Answer: C
Explanation:
Incident reporting systems are tools to collect and analyze data onpatient safety incidents, such as medication errors, falls, infections, and adverse events12.
Incident reporting systems can help identify patterns, trends, and areas of improvement for patient safety and quality of care123.
The graph shows the incident rates for one facility compared to similar facilities in four categories:
medication, falls, infection, and adverse events. The graph indicates that the facility has a higher incident rate for falls than the average of similar facilities, while the other categories are comparable or lower4.
Therefore, the first step after reviewing the graph should be to perform additional analysis on falls data, such as the types, causes, consequences, and contributing factors of falls incidents, and compare them with the best practices and standards for falls prevention and management567.
This will help the facility to understand the root causes of the high falls incident rate, and to develop and implement appropriate interventions to reduce the risk and harm of falls for patients567.
Reviewing medication processes, researching best practices, and sharing data with the governing body are also important steps, but they should be done after the additional analysis on falls data, as they are more general and less specific to the problem identified by the graph4. References: 1: Patient Safety Incident Reporting and Learning Systems | WHO 2: Incident Reporting: Key to Successful Healthcare Organizations | SafeQual 3: Report a patient safety incident | NHS England 4: Data from an Incident reporting system compares Incident rates for one facility to similar facilities | User-uploaded image 5: Falls Prevention and Management | NAHQ 6: Preventing Falls in Hospitals | Agency for Healthcare Research and Quality 7: Falls Prevention and Management | Institute for Healthcare Improvement
NEW QUESTION # 486
The upper and lower limits of a control chart are
A. derived from special cause variation.
B. calculated from actual process measurements.
C. calculated by projecting future requirements.
D. derived from external regulatory standards.
Answer: B
NEW QUESTION # 487
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