最受歡迎的GCP-GCX權威認證，由Genesys權威專家撰寫想參加GCP-GCX認證考試嗎？想取得GCP-GCX認證資格嗎？沒有充分準備考試的時間的你應該怎麼通過考試呢？其實也並不是沒有辦法，即使只有很短的準備考試的時間你也可以輕鬆通過考試。那麼怎麼才能做到呢？方法其實很簡單，那就是使用Fast2test的GCP-GCX考古題來準備考試。 最新的 Genesys Cloud CX GCP-GCX 免費考試真題 (Q104-Q109):問題 #104
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
A. False
B. True
答案：B
解題說明：
Explanation
The license used by a user is determined by the permissions enabled in the roles assigned to that user. Genesys Cloud CX offers different types of licenses with different levels of access and functionality. Each license corresponds to a set of permissions that enable or disable certain features within Genesys Cloud CX. When a user is assigned a role, they inherit the permissions associated with that role, which in turn determines their license type. References: https://help.mypurecloud.com/articles/about-licenses/ https://help.mypurecloud.com/articles/assign-licenses-to-users/
問題 #105
What additional functionality does Communicate bring to Genesys Cloud CX?
A. Directory capabilities, such as advanced search, profiles, and keyword searching.
B. Knowledge-based features, such as FAQs and communities.
C. Call center features, such as ACD and scripting.
D. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
答案：C
問題 #106
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
A. Knowledge levels
B. Index Ratings
C. Skills
D. Medians
E. Languages
答案：A,C
問題 #107
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
A. Android
B. Windows 10 Mobile
C. Harmony OS
D. iOS
答案：A,D
解題說明：
iOS and Android are two operating systems that are supported by Genesys Cloud CX mobile applications. Genesys Cloud CX mobile applications are apps that allow users to access various features and functions of Genesys Cloud CX on their mobile devices, such as smartphones or tablets. Genesys Cloud CX mobile applications are available for iOS and Android devices and can be downloaded from the App Store or Google Play Store respectively. Genesys Cloud CX mobile applications enable users to communicate and collaborate with other users, manage their status and availability, view their performance metrics and notifications, and more. Reference: https://help.mypurecloud.com/art ... -cloud-mobile-apps/https://help.mypurecloud.com/art ... s-cloud-mobile-app/
問題 #108
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
A. The phone number is being used by a different user.