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A consultant is engaged by a nonprofit organization that wants to implement Nonprofit Cloud to digitize its siloed processes. Currently, the processes are comprised mostly of spreadsheets, notepads, and inboxes. The organization wants to have a fixed budget and a fixed scope of work (SOW). The organization already understands what is required and will clearly define all deliverables upfront. Which project management methodology describes the organization approach?
A. Agile
B. Waterfall
C. Kanban
Answer: B
Explanation:
The organization's requirements-fixed budget, fixed scope, and deliverables defined upfront-are the classic characteristics of the Waterfall methodology.
In a Waterfall implementation for Nonprofit Cloud:
* Linear Progression: The project follows a strict sequence: Requirements -> Design -> Build -> Test -> Deploy. You do not move to the next phase until the previous one is "signed off."
* Upfront Requirements: As mentioned in the prompt, the organization believes they already know exactly what they need. A consultant spends a long "Discovery" phase at the beginning documenting every single field, report, and automation.
* Predictability: This model provides the nonprofit's board with a clear "end date" and a total cost, which is often attractive for organizations with rigid fiscal year budgets.
Why this is different from other methods:
* Agile (Option B): Agile assumes the scope will change as the users learn more about the system. It prioritizes flexibility over a fixed upfront scope.
* Kanban (Option C): Kanban is a "just-in-time" delivery system focused on visualizing work and managing flow. It is typically used for ongoing support or "business-as-usual" tasks rather than a structured implementation with a fixed SOW and predefined deliverables.
For a consultant, while the organization wants Waterfall, it is important to warn them that translating
"spreadsheets and notepads" into a sophisticated cloud system often reveals new requirements that Waterfall's rigid structure may struggle to accommodate without costly "Change Orders."
NEW QUESTION # 21
A nonprofit organization provides food baskets and rental assistance. The organization wants to group these benefits as goods and monetary assistance within the same program. Which Nonprofit Cloud object should the organization use to group the items?
A. Benefit Disbursement
B. Benefit Type
C. Program Enrollment
Answer: B
Explanation:
In the Nonprofit Cloud Program Management data model, the architecture is designed to handle diverse services within a single program. To categorize and report on these services effectively, the Benefit Type object is used.
Categorization Logic:
* The Program: You have a "Crisis Support Program."
* The Benefits: Within this program, you have two distinct services: "Food Basket Distribution" and
"Rental Assistance Payment."
* The Grouping (Benefit Type): To group these for reporting, the consultant creates two Benefit Type records:
* Goods: Linked to the "Food Basket Distribution" benefit.
* Monetary Assistance: Linked to the "Rental Assistance Payment" benefit.
Step-by-Step Configuration:
* Create Unit of Measure: First, define how each is measured (e.g., "Quantity" for baskets and
"Currency" for assistance).
* Create Benefit Type: Navigate to the Benefit Type object. Create a "Goods" type and a "Monetary" type. This object acts as the high-level category.
* Link to Benefits: When creating the Benefit records, the consultant selects the appropriate Benefit Type.
By using Benefit Types, the nonprofit can run high-level reports across multiple programs to see, for example, "Total Monetary Assistance provided organization-wide" vs. "Total Goods distributed." Why other options are incorrect:
* Benefit Disbursement (Option A): This is the record of an individual instance of a service being given to a person (e.g., "John Doe received 1 basket on Dec 21st"). It is not a grouping or categorization object.
* Program Enrollment (Option B): This links a specific Person Account to a Program. It tracks who is in the program, not how the different services within the program are categorized.
NEW QUESTION # 22
A nonprofit fundraiser notices that some of the NPSP calculated donation summary fields on the Contact and Account records are displaying incorrect values when compared to the donations recorded for each donor.
What are three items the consultant should review to troubleshoot the issue? (Choose 3)
A. Opportunity Stages
B. NPSP Health Check27
C. Campaign Hierarchy28
D. Customizable Rollups
E. Salesforce Optimizer report
Answer: A,B,D
Explanation:
When donor totals (e.g., "Total Gifts This Year") are incorrect, the consultant must investigate the l30ogic that aggregates those numbers. In NPSP, this involves a combination of configuration settings and system health tools.
Three Critical Areas to Troubleshoot:
* Customizable Rollups (B): This is the engine that calculates the totals. The consultant should check if the Filter Groups are correctly defined. For example, if a rollup is set to only count "Individual" gifts but the missing gifts are marked as "Major Gifts," the filter logic is the culprit.
* Opportunity Stages (C): NPSP rollups only include donations that are in a "Closed/Won" state. If the organization created a custom stage (e.g., "Received - Awaiting Acknowledgment") but didn't mark that stage as "Won" in the Stage picklist settings, those gifts will be ignored by the rollup engine.
* NPSP Health Check (D): This is the first place a consultant should look for system-wide issues. The Health Check will identify if the nightly rollup batch job is failing, if there are orphaned records, or if there are "Data Integrity" issues (like an Opportunity without an Account) that prevent the rollups from processing successfully.
Why other options are incorrect:
* Salesforce Optimizer (Option A): This is a general org health tool (checking limits, unused fields, etc.) and does not have the nonprofit-specific logic needed to troubleshoot NPSP rollups.
* Campaign Hierarchy (Option E): While hierarchies help with campaign reporting, they do not impact the "hard credit" rollups on Account and Contact records.
NEW QUESTION # 23
A nonprofit organization is starting a new program that connects high school youths to college mentors. The organization wants to track this specific relationship in Nonprofit Cloud. How should the organization accomplish this goal?
A. Create new picklist values for the Role field on the Person Account object.
B. Create a new Party Role Relationship that has the Relationship Object Name field set to Account Account Relationship.
C. Create a new Party Role Relationship that has the Relationship Object Name field set to Contact Contact Relationship.
Answer: C
Explanation:
In Nonprofit Cloud (NPC), individual constituents (like students and mentors) are modeled as Person Accounts. To track relationships between these individuals, Salesforce utilizes the Party Relationship Model
.
When a consultant needs to define a new type of connection-such as "Mentor" to "Student"-they must configure the Party Role Relationship object. This object defines the metadata for how two parties interact.
Step-by-Step Configuration:
* Navigate to Party Role Relationships: The consultant creates a new record in this object.
* Define Roles: You specify the roles involved, such as "Mentor" and "Mentee."
* Select the Relationship Object: This is the most critical step. Since the relationship is between two individual people (modeled as Person Accounts), the consultant must set the Relationship Object Name field to Contact Contact Relationship.
* Note: Even though the records are technically Person Accounts, NPC uses the ContactContactRelation object for person-to-person ties.
* Inverse Relationships: The consultant also defines the inverse role (e.g., if Person A is the Mentor of Person B, then Person B is the Mentee of Person A) to ensure the relationship is visible and logical from both records.
Why Option B is incorrect: Account Account Relationship is used for connections between two Business Accounts (e.g., a "Parent Company" and its "Subsidiary") or between a Person Account and a Business Account (e.g., an "Employee" and their "Employer"). For a mentor-student program where both parties are individual people, Contact Contact Relationship is the architecturally correct choice for the Party Role Relationship configuration.
NEW QUESTION # 24
A nonprofit wants all Apex error messages to be sent to a specific system admin. How should the consultant configure NPSP to send error notifications only to this admin?
A. Set all users except the specific admin as disabled for receiving error notifications on the NPSP Settings tab under System Tools > Error Notifications.
B. Set the specific admin as the user to receive error notifications on the NPSP Settings tab under System Tools > Error Notifications.
C. Uncheck the Send Apex Warning Emails checkbox on all admins except for the specific admin.
D. Change the profile for all users except the specific admin to something different than system admin.
Answer: B
Explanation:
In the Nonprofit Success Pack (NPSP), error handling is centralized to ensure that critical failures in background processes (like nightly rollups or asynchronous triggers) do not go unnoticed. By default, NPSP may be configured to send notifications to all System Administrators, which can lead to "notification fatigue" or sensitive technical data being sent to users who do not manage the system's backend.
To route these errors to a single, specific individual, a consultant must use the NPSP Settings interface.
Step-by-Step Configuration:
* Navigate to NPSP Settings: Use the App Launcher to find the NPSP Settings tab.
* Access Error Handling: In the sidebar, go to System Tools and then click on Error Notifications.
* Edit Settings: Click the Edit button at the top of the page.
* Change Recipient Type: Look for the field labeled Error Notifications To. By default, this might be set to "All System Administrators." Change this value to User.
* Select the Admin: A new lookup field will appear. Search for and select the specific System Administrator who should be the point of contact for technical issues.
* Save: Click Save.
Once this is configured, any Apex errors triggered by the NPSP framework (TDTM, Batch jobs, etc.) will generate an email sent exclusively to that selected user. This is a best practice for governance as it ensures a clear line of accountability for troubleshooting.
Why other options are incorrect:
* Option A: Standard Salesforce "Apex Warning Emails" in Setup are different from NPSP-specific framework errors.
* Option B: There is no "disable" checkbox for individual users in the NPSP settings; the system uses a single designated recipient (User, Chatter Group, or Profile).
* Option D: Changing profiles just to manage email notifications is an extreme and unnecessary security change that would disrupt the permissions of other administrators.
NEW QUESTION # 25
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