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AI-201 Exam Dumps, Valid AI-201 TorrentTo make you capable of preparing for the Salesforce AI-201 exam smoothly, we provide actual Salesforce AI-201exam dumps. Hence, our accurate, reliable, and top-ranked Salesforce AI-201 exam questions will help you qualify for your Salesforce Certified Agentforce Specialist AI-201 Certification. Do not hesitate and check out Salesforce Certified Agentforce Specialist AI-201 practice exam to stand out from the rest of the others. Salesforce Certified Agentforce Specialist Sample Questions (Q208-Q213):NEW QUESTION # 208
An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?
A. Use Apex or Flow with external integrations
B. Copy external data into prompts manually
C. Disable grounding
D. Train the LLM on external data
Answer: A
Explanation:
External data access should be handled via Apex or Flow integrations, not direct LLM training.
NEW QUESTION # 209
What is an Agentforce Specialist able to do when the `Enrich event logs with conversation data' setting in the Agentforce configuration is enabled?
A. Generate details reports on all agent conversations over any time period.
B. View session data including user input and agent responses for sessions.
C. View the user click path that led to each agent action.
Answer: B
Explanation:
The AgentForce Event and Logging Configuration Guide states that enabling "Enrich event logs with conversation data" allows administrators to capture session-level details, including both user inputs and agent responses. The documentation explains: "When this setting is enabled, conversation transcripts, user messages, and agent responses are appended to the event logs for improved visibility and troubleshooting."
NEW QUESTION # 210
An Agentforce Specialist is assisting Universal Containers with troubleshooting an agent. The Agentforce Specialist notices that the agent is not using topic actions in the desired sequence, causing inconsistent outcomes. Which technique should the Agentforce Specialist recommend to ensure deterministic control over the order in which actions are executed?
A. Specify the large language model (LLM) provider and version.
B. Specify the order of actions.
C. Specify custom variables and filters.
Answer: B
Explanation:
The AgentForce Action Sequencing and Deterministic Flow Guide explains that to ensure actions are executed in a specific and predictable order, administrators must explicitly define the order of actions in the topic setup. The documentation states:
"To achieve deterministic control, sequence the topic's actions in the desired order of execution.
This ensures that dependent actions, such as data retrieval followed by record creation, execute consistently and predictably."
NEW QUESTION # 211
Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity. After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'
A. Sentiment Analysis and Emotion Detection
B. Issue and Revolution
C. Draft Survey Request Email
Answer: B
Explanation:
Einstein Work Summaries automatically generate concise summaries of customer interactions (e.g., chat transcripts). Beyond the "summary" field, it extracts and populates Issue (key problem discussed) and Resolution (action taken to resolve the issue). These fields help agents and upervisors quickly grasp the conversation's context without reviewing the full transcript.
NEW QUESTION # 212
Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?
A. Einstein Service Replies and Work Summaries
B. Einstein Reply Recommendations and Case Classification
C. Einstein Reply Recommendations and Case Summaries
Answer: C
Explanation:
Universal Containers (UC) aims to streamline customer support by addressing two goals:
reducing in-chat typing time for routine answers and minimizing post-chat analysis by auto- suggesting case field values. In Salesforce Agentforce for Service, Einstein Reply Recommendations and Case Classification (Option A) are the ideal combination to achieve this.
Einstein Reply Recommendations: This feature uses AI to suggest pre-formulated responses based on chat context, historical data, and Knowledge articles. By providing agents with ready-to- use replies for common questions, it significantly reduces the time spent typing routine answers, directly addressing UC's first goal.
Case Classification: This capability leverages AI to analyze case details (e.g., chat transcripts) and suggest values for case fields (e.g., Subject, Priority, Resolution) during or after the interaction. By automating field population, it reduces post-chat analysis time, fulfilling UC's second goal.
NEW QUESTION # 213
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