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The ISTQB Certified Tester-Foundation Level - Usability Testing certification program has become increasingly popular in recent years, as the demand for professionals with expertise in usability testing has grown. The ISQI CTFL-UT Certification is recognized globally and is highly valued by employers in the software testing industry. Obtaining this certification can open up new career opportunities and help professionals advance in their careers.
CTFL-UT Training Materials & CTFL-UT Certification Training & CTFL-UT Exam QuestionsOur CTFL-UT learning quiz is the accumulation of professional knowledge worthy practicing and remembering, so you will not regret choosing our CTFL-UT study guide. The best way to gain success is not cramming, but to master the discipline and regular exam points of question behind the tens of millions of questions. Our CTFL-UT Preparation materials can remove all your doubts about the exam. If you believe in our products this time, you will enjoy the happiness of success all your life ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q20-Q25):NEW QUESTION # 20
Which of the following statements about usability test scripts is wrong?
A. It contains post-session interview questions.
B. It is a checklist used by the moderator of a usability test.
C. It contains pre-session interview questions.
D. It contains answers to the test questions.
Answer: D
Explanation:
A usability test script is a structured document used by the moderator to ensure consistency across test sessions. It typically includes pre-session briefing text, pre- and post-session interview questions, and the specific usability tasks to be performed. However, it does not include answers to the test questions, as usability tests focus on observing user behavior and performance-not testing users' knowledge. Providing answers would bias results and invalidate findings. Thus, option D is incorrect and the best choice.
References:
Usability.gov: Creating a Test Script
Nielsen Norman Group: Usability Testing Tools and Documentation
ISO 25062 - Guidelines for Usability Reporting
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NEW QUESTION # 21
How can the approach for conducting user surveys be summarized best?
A. Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
D. Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate
Answer: D
Explanation:
Conducting user surveys involves a structured approach that ensures data collection is effective, reliable, and meaningful. The process typically starts with writing a survey plan, which defines the objectives, scope, target population, and methodology. Next, interviewing users and stakeholders is important to gather qualitative insights, refine survey questions, and align the survey with business goals and user needs.
Selecting or designing the questionnaire follows, which includes crafting clear, unbiased questions to capture the desired data. After that, deploying the questionnaire to the recruited participants is essential; this can be done via email, online tools, or in-person, depending on the context. Once the data is collected, it must be analyzed to extract meaningful patterns, trends, and insights. Finally, communicating the findings to stakeholders completes the process by informing decision-making.
Other options miss critical steps such as deploying the questionnaire (Option C), or combine steps incorrectly (Options A and D). Importantly, the step of interviewing users and stakeholders prior to deployment ensures the survey is well-informed and targeted, enhancing the quality and relevance of data collected.
References:
Usability.gov, Surveys in User Research
Nielsen Norman Group, How to Conduct User Surveys
ISO 9241-210:2019 Ergonomics of human-system interaction - User research methodologies
NEW QUESTION # 22
Which of the following is the highest WCAG conformance level, promising the most accessible content?
A. Triple A (AAA)
B. Quadruple A (AAAA)
C. Double A (AA)
D. Single A (A)
Answer: A
Explanation:
The Web Content Accessibility Guidelines (WCAG) define three levels of conformance for web content accessibility:
Level A (Single A) is the minimum level of compliance.
Level AA (Double A) is the standard recommended for most websites, balancing accessibility and design.
Level AAA (Triple A) is the highest and most comprehensive level of accessibility, covering the widest range of needs.
There is no such level as "Quadruple A (AAAA)," making option D invalid.
Thus, WCAG Triple A (AAA) promises the most accessible content, even though it may not always be practically achievable for all types of content.
References:
W3C: WCAG 2.1 Conformance Requirements
ISO/IEC 40500:2012 (WCAG 2.0)
W3C: How to Meet WCAG
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NEW QUESTION # 23
You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?
A. User experience risk
B. Accessibility risk
C. There's no risk predictable
D. Usability risk
Answer: B
Explanation:
The use of HTML tables for layout instead of proper semantic HTML and responsive design violates accessibility guidelines, particularly those defined in the Web Content Accessibility Guidelines (WCAG).
Such a design makes it difficult or impossible for users relying on screen readers, keyboard navigation, or other assistive technologies to interact effectively with the site. Therefore, this creates a significant accessibility risk, which is distinct from general usability or user experience risks. Accessibility ensures inclusion of users with physical or cognitive impairments, making option B the correct choice.
References:
* W3C: Web Content Accessibility Guidelines (WCAG) 2.1
* ISO 9241-171:2008 - Software Accessibility
* Usability.gov: Accessibility Guidelines
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NEW QUESTION # 24
Which of the following statements about usability test plans is true?
A. It should contain the briefing instructions
B. It contains a schedule
C. It contains the results of the test sessions
D. It should be very elaborate and at least 10 pages
Answer: B
Explanation:
A usability test plan is a foundational document created before conducting usability testing. It outlines the objectives, scope, methodology, participants, tasks, and schedule for the testing activities. One of its essential components is the schedule, which details when and how test sessions will occur to ensure proper resource allocation and time management. Including a schedule helps coordinate between test moderators, participants, observers, and stakeholders, making the testing process organized and efficient.
While briefing instructions (Option B) may be related to the usability test, they are typically documented separately or included in participant materials rather than the formal test plan itself. The test plan should be concise and focused; it need not be overly elaborate or lengthy (Option C), as clarity and usability of the plan are more important than length. The results of the test sessions (Option D) are not included in the test plan but rather compiled afterward in a test report or analysis document.
Therefore, the correct statement is that the usability test plan contains a schedule, ensuring a structured timeline for the usability testing activities.
References:
Usability.gov, Usability Testing Plan Template
Nielsen Norman Group, Usability Test Planning
ISO 9241-210:2019 Ergonomics of human-system interaction - Usability testing process
NEW QUESTION # 25
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