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Salesforce B2B-Solution-Architect Exam is a certification exam that is designed to validate the knowledge and skills of individuals who are responsible for designing and implementing Salesforce solutions for B2B businesses. B2B-Solution-Architect exam is intended for those who have a strong understanding of the Salesforce B2B Commerce platform and its capabilities, as well as experience in designing and implementing complex solutions for B2B customers.
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Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
A. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
B. Use the existing survey tool by integrating the responses to Case number and User record.
C. Select an AppExchange app that sends a survey to each customer after a work order is completed.
D. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
Answer: A
Explanation:
Integrating the existing third-party survey tool with Salesforce, specifically linking survey responses to Service Appointment and Service Resource records, enables UC to track customer satisfaction effectively.
This approach leverages the existing survey infrastructure, minimizes disruption, and provides a direct correlation between technician performance and customer feedback. It aligns with Salesforce's capabilities for integrating external data and utilizing it within the CRM to enhance service management and improve customer satisfaction insights.
NEW QUESTION # 71
Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamless customer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?
A. Phase 1: Sates Cloud -- Phase 2: B2B Commerce -- Phase 3: Salesforce Field Service
B. Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
C. Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
Answer: D
Explanation: https://trailheadacademy.salesfo ... lti-cloud-solutions According to 1, this is a recommended approach to design domain-specific, multi-cloud solutions using Customer 360 to create frictionless B2B customer experiences that maximize business value. Sales Cloud can help UC manage its field sales and contracts, CPQ can help UC automate its quoting and pricing processes, and B2B Commerce can help UC deliver a seamless ecommerce experience for its customers across digital platforms.
NEW QUESTION # 72
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2 answers
A. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
B. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
C. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase.
D. Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
Answer: C,D
Explanation: https://appexchange.salesforce.c ... =a0N3u00000MSk6gEAD Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase. This option would allow UC to quickly launch a self-service site for their customers to buy simple products online, while also leveraging the existing Sales Cloud data and processes for Opportunities, Quotes, and Orders. In a follow-up phase, UC can use the Salesforce CPQ and B2B Commerce for Lightning Experience Connector1 to enable customers to configure complex products on their site and sync them with Sales Cloud2.
Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase. This option would allow UC to streamline their internal sales process for complex products using Salesforce CPQ, while also maintaining their existing Sales Cloud data and processes for Opportunities, Quotes, and Orders. In a follow-up phase, UC can build custom "product configurator" functionality on their Experience Cloud site using Apex or Lightning Web Components and integrate it with Salesforce CPQ using APIs3.
NEW QUESTION # 73
Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*
A. SOR for Opportunities and SOR for Orders
B. System of record (SOP.) for Opportunities and System of Engagement for Orders
C. SOR for Opportunities and System of Intelligence for Orders
D. System of Engagement for Opportunities and SOR for Orders
Answer: B
Explanation:
In Universal Containers' architecture, Salesforce serves as the System of Record (SOR) for sales data such as Opportunities and Quotes, centralizing sales activities and data management. Orders, once confirmed, transition to the ERP system, where they are processed and fulfilled, making the ERP the SOR for order, invoice, and payment data. This delineation ensures clear data ownership and process efficiency, with Salesforce facilitating customer engagement and sales processes, and the ERP managing financial transactions and fulfillment, in line with best practices for leveraging Salesforce in a multi-system environment.
NEW QUESTION # 74
A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
Choose 2 answers
A. Speak to the business stakeholders to gather their suggestions for improvement.
B. Work with the system administrator to identify who has the most knowledge of the current configuration.
C. Examine the details of the current configuration to see how it is set up.
D. Identify which system integrator did the previous implementation and ask them to document their work.
Answer: C,D
NEW QUESTION # 75
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The Salesforce Certified B2B Solution Architect Exam (B2B-Solution-Architect) certification exam is one of the top-rated and career-oriented certificates that are designed to validate an Salesforce professional's skills and knowledge level. These Salesforce Certified B2B Solution Architect Exam (B2B-Solution-Architect) practice questions have been inspiring those who want to prove their expertise with the industrial-recognized credential. By cracking it you can gain several personal and professional benefits. Valid B2B-Solution-Architect Exam Review: https://www.actualtests4sure.com/B2B-Solution-Architect-test-questions.html
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