Title: AI-201 Training Kit & Valid AI-201 Exam Forum [Print This Page] Author: elimoor119 Time: yesterday 18:48 Title: AI-201 Training Kit & Valid AI-201 Exam Forum To upgrade skills, hundreds of candidates attempt the Salesforce Certified Agentforce Specialist (AI-201) certification exam and try to be smart and more efficient than the rest. In that case, they are now finding ways by which they can get help to crack the Salesforce Certified Agentforce Specialist (AI-201) certification exams. Let's discuss the sources that can prove to be a major help if you are planning to take the exam.
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HOT AI-201 Training Kit - Latest Salesforce Valid AI-201 Exam Forum: Salesforce Certified Agentforce SpecialistThe objective of the CertkingdomPDF is to help AI-201 exam applicants crack the test. It follows its goal by giving a completely free demo of Real AI-201 Exam Questions. The free demo will enable users to assess the characteristics of the Salesforce Certified Agentforce Specialist exam product. Salesforce Certified Agentforce Specialist Sample Questions (Q22-Q27):NEW QUESTION # 22
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?
A. Call Explorer
B. Call Summaries
C. Einstein Sales Insights
Answer: A
Explanation:
For analyzing voice and video call records to gain insights into competitor mentions, coaching opportunities, and other key information, Call Explorer is the most suitable feature. Call Explorer, a part of Einstein Conversation Insights, enables sales teams to analyze calls, detect patterns, and identify areas where improvements can be made. It uses natural language processing (NLP) to extract insights, including competitor mentions and moments for coaching. These insights are vital for improving sales performance by providing a clear understanding of the interactions during calls.
Call Summaries offer a quick overview of a call but do not delve deep into competitor mentions or coaching insights.
Einstein Sales Insights focuses more on pipeline and forecasting insights rather than call-based analysis.
NEW QUESTION # 23
Universal Containers (UC) plans to answer questions based on similar cases that have been successfully resolved in the past. What should UC consider when implementing this approach?
A. Create an unstructured data model object (UDMO) based on Case object and create an index on it.
B. Create a data model object (DMO) based on Case object and create an index on it.
C. No action is needed, as past cases are used to answer the question.
Answer: A
Explanation:
According to the AgentForce Data Configuration and Retrieval Guide, when an organization like Universal Containers wants to enable its AI agent to answer questions using historical case data, the correct implementation is to create an Unstructured Data Model Object (UDMO) based on the Case object, then index that data for retrieval.
The documentation clearly explains:
"When using previous case records to power AI-driven Q&A or similarity-based retrieval, create a UDMO mapped to the Case object. UDMOs allow the system to process and semantically index unstructured text fields such as Case Description, Resolution, and Comments, enabling the LLM to surface contextually similar resolved cases." This allows the AgentForce retrieval engine to perform semantic searches across historical support data, returning cases that are most contextually relevant to the user's query.
NEW QUESTION # 24
Universal Containers wants its AI agent to answer customer questions with precise and up-to- date information. How does an Agentforce Data Library simplify and enable this?
A. It automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.
B. It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.
C. It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.
Answer: B
Explanation:
Why is "Automates Ingestion, Indexing, and Default Retriever Creation" the correct answer?
An Agentforce Data Library is a key component in ensuring that an AI agent provides precise and up-to-date responses by:
Automating data ingestion -> Brings in data from various sources.
Indexing the data -> Organizes it efficiently for AI retrieval.
Creating a default retriever -> Enables the AI to fetch relevant data dynamically when answering customer queries.
Key Features of an Agentforce Data Library:
Automates Data Ingestion
Integrates real-time and historical data into Salesforce Data Cloud.
Ensures that relevant updates are continuously fed into the AI system.
Indexes Data for Efficient Retrieval
Enhances searchability for quick, context-aware responses.
Enables fast AI response times while maintaining accuracy.
Creates a Default Retriever
AI agents use the retriever to fetch the most relevant and current information.
The retriever grounds AI-generated responses using structured and indexed data.
NEW QUESTION # 25
Which metric provides the MOST insight into whether an Agentforce agent is delivering business value?
A. Number of conversations
B. Task success and resolution rate
C. Prompt length
D. Model response time
Answer: B
Explanation:
Business value is best measured by successful task completion and resolution outcomes.
NEW QUESTION # 26
What is the correct process to leverage Prompt Builder in a Salesforce org?
A. Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.
B. Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.
C. Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.
Answer: C
Explanation:
When using Prompt Builder in a Salesforce org, the correct process involves several important steps:
Select the appropriate prompt template type based on the use case.
Develop the prompt within the prompt workspace, where the template is created and customized.
Select CRM-derived grounding data to be dynamically inserted into the prompt, ensuring that the AI-generated responses are based on accurate and relevant data.
Pick the model to use for generating responses, either using Salesforce's built-in models or custom ones.
Test and validate the generated responses to ensure accuracy and effectiveness.
NEW QUESTION # 27
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