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An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization's attitude to risk does not match their digital strategy Which other area should be assessed?
A. The organization's approach to responding to threats
B. The activities and processes used for managing services
C. The business case for organizational transformation
D. The policies and practices for staff development and learning
Answer: D
NEW QUESTION # 17
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
A. Erosion
B. Cannibalism
C. Concurrence
D. synergism
Answer: D
Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
NEW QUESTION # 18
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
A. Technology replacement modernization
B. Complex automation
C. Simple automation
D. Intelligent automation
Answer: C
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 19
Which describes business strategy?
A. A way to stay relevant to customer needs or market dynamics as they change
B. A description of how the organization should be configured to provide value to customers
C. A means of defining and communicating how an organization intends to achieve its goals
D. A model to define how the organization will be run
Answer: C
NEW QUESTION # 20
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
A. Market relevance
B. Customer feedback
C. Customer analytics
D. Omnichannel delivery
Answer: D
NEW QUESTION # 21
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