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Title: Valid ITIL-4-BRM Test Notes, Reliable ITIL-4-BRM Practice Materials [Print This Page]
Author: alanwar129    Time: yesterday 14:15
Title: Valid ITIL-4-BRM Test Notes, Reliable ITIL-4-BRM Practice Materials
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q16-Q21):NEW QUESTION # 16
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?
Answer: B
Explanation:
Measuring the adoption of a common approach to BRM directly reflects whether the newly developed values and principles have been communicated and embraced across the organization by year's end.

NEW QUESTION # 17
Which is an example of the 'Prepare the team' step of Gemba walks?
Answer: B
Explanation:
"repare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.

NEW QUESTION # 18
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?
Answer: B
Explanation:
Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.

NEW QUESTION # 19
Which is an example of an approach to managing a business relationship in a clear domain?
Answer: B
Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.

NEW QUESTION # 20
Which activity in the 'managing business relationship journeys' process executes the activities for the business relationship journey?
Answer: B
Explanation:
"Follow the business relationship model" is the activity that carries out the defined sequence of journey steps, executing the business relationship journey in practice.

NEW QUESTION # 21
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