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The Certified Manager of Quality/Organizational Excellence (CMQ-OE) is a certification exam conducted by the American Society for Quality (ASQ) for individuals aiming to obtain the affiliated CMQ-OE designation that identifies and verifies specialists that initiate and lead organizational improvement processes across a variety of service and industrial settings.
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The quality manager of a 250 employee bottling plant has been successful in using job enrich h to imp quality improvement on the production line. The company president is impressed with the gains made through this process and wants to expand the concept throughout the company to inspire all employees to focus on quality. The president asks the quality manager to make a presentation to management on this topic. What is the critical point the quality manager should emphasize?
A. Employees will need to be cross trained
B. Management will remain at the top of the organization structure
C. Job enrichment will be quickly implemented
D. Empowerment takes a high level of sustained commitment for years
Answer: D
NEW QUESTION # 245
As part of the continued evolution of their TQM philosophy, a company recently devised a sophisticated gain- sharing program that allows all employees to obtain financial rewards from improved organizational performance. Which of the following is true?
A. Quality to the customer may drop as improvement efforts become more focused on financial results.
B. The gain-sharing program probably gives a greater proportion of the rewards to employees at higher levels of the organization.
C. The company will see increased enthusiasm for their TQM efforts.
D. Management should ensure that the TQM effort also taps intrinsic motivation.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION # 246
Which of the following groups has primary responsibility for ensuring thai employees attend appropriate training sessions?
A. Line management
B. Subject matter experts
C. The quality department
D. The training department
Answer: A
NEW QUESTION # 247
It is the team sponsor's responsibility to
A. Review and support the efforts of the team
B. help team members prepare presentation for management
C. set agendas and manage team meetings
D. coach members in tools and processes
Answer: A
Explanation:
The team sponsor plays a crucial role in supporting the team's initiatives and ensuring their success. They provide guidance, resources, and advocacy for the team's projects and activities. By reviewing progress, offering encouragement, and facilitating necessary resources, the team sponsor contributes to the team's effectiveness and overall performance. Their focus is on enabling the team to achieve its goals and objectives. While other responsibilities listed (setting agendas, coaching, and helping with presentations) are important, the primary responsibility of the team sponsor is to support and champion the team's efforts1.
: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. ASQ Quality Press, 2021. Link
NEW QUESTION # 248
Reasons for building an economic case for quality may include:
I. The case expresses quality in the language of management.
II. The approach justifies quality initiatives in dollars and cents.
III. The Sarbanes-Oxley Act requires it.
IV. Quality is typically treated as a cost rather than as an investment.
V. The economic case for quality allows for comparison of it with other major investments or projects.
A. IV and V only
B. III only
C. I and II only
D. I, II, IV, and V
Answer: D
NEW QUESTION # 249
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