| Topic | Details |
| Topic 1 | - IT Concepts and Terminology: This section of the exam measures skills of aspiring IT Support Assistants and covers foundational knowledge such as types of computing devices, basic troubleshooting concepts, and understanding of common terminology. Candidates should grasp basic operational terms, roles of software and hardware, and be familiar with emerging tech like IoT and cloud computing.
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| Topic 2 | - Data and Database Fundamentals: This section of the exam measures the skills of Entry-Level Data Assistants and covers data management principles, types of data, and basic database structures. It includes an understanding of database types, simple queries, data integrity, and the importance of data in decision-making and business operations.
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| Topic 3 | - Security: This section of the exam measures skills of Cybersecurity Support Interns and covers essential cybersecurity principles, including confidentiality, data protection, user authentication, and malware threats. It also includes awareness of social engineering, encryption, and common best practices for device and network security.
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| Topic 4 | - Infrastructure: This section of the exam measures skills of Network Support Trainees and covers essential knowledge of device setup, networking concepts, and physical and wireless connectivity. It includes an understanding of IP addressing, cables, ports, and basic infrastructure components like routers and switches necessary for setting up secure, functional networks.
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| Topic 5 | - Software Development Concepts: This section of the exam measures the skills of Junior Software Developers and introduces foundational knowledge of programming logic, data structures, and the software development life cycle. It includes awareness of coding concepts, algorithm basics, and scripting used in automated and task-based environments.
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