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Title: ITIL-4-Specialist-Create-Deliver-and-Support软件版 & ITIL-4-Specialist-Create-D [Print This Page]
Author: samsmit142    Time: 2 hour before
Title: ITIL-4-Specialist-Create-Deliver-and-Support软件版 & ITIL-4-Specialist-Create-D
此外，這些KaoGuTi ITIL-4-Specialist-Create-Deliver-and-Support考試題庫的部分內容現在是免費的：https://drive.google.com/open?id=11XEc5xOS2zjYqc_yorLHpHBQ3-2hFLJk
據調查，現在IT行業認證考試中大家最想參加的是ITIL的ITIL-4-Specialist-Create-Deliver-and-Support考試。確實，這是一個非常重要的考試，這個考試已經被公開認證了。此外，這個考試資格可以證明你擁有了高技能。然而，和考試的重要性一樣，這個考試也是非常難的。要想通過考試是很困難的，但是請不要擔心。因為KaoGuTi可以幫助你通過困難的ITIL-4-Specialist-Create-Deliver-and-Support認證考試。
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>> ITIL-4-Specialist-Create-Deliver-and-Support软件版 <<
立即閱讀最新的ITIL-4-Specialist-Create-Deliver-and-Support软件版 PDF總體來說，KaoGuTi 的模擬試題還是比較實用的，知識點也比較明確，據廣大考生反應，真正的 ITIL-4-Specialist-Create-Deliver-and-Support 考題都是我們考題網裡面的原題，而且題目的答案也比較隱晦一些，不懂不明白那個知識。或沒有認真看題目，是不可能選到正確答案的，如果你通過我們的 ITIL ITIL-4-Specialist-Create-Deliver-and-Support 考題模擬，就能在 ITIL-4-Specialist-Create-Deliver-and-Support 考試中輕鬆過關，讓自己更加接近成功之路。
ITIL ITIL-4-Specialist-Create-Deliver-and-Support 考試大綱：
主題簡介
主題 1
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
主題 2
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
主題 3
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
主題 4
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
主題 5
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
主題 6
  • Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
主題 7
  • Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
主題 8
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.

最新的 ITIL 4 Managing Professional ITIL-4-Specialist-Create-Deliver-and-Support 免費考試真題 (Q55-Q60):問題 #55
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?
答案：B
解題說明：
Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.

問題 #56
A service provider works with a diverse group of customers, including corporate, private, and partner organizations. The service provider's service desk supports users from all customer organizations. However, different users prefer different communication channels. In response to their preferences, the service provider implemented email, chat, phone, and website contact form for the users to contact the service desk. The service desk team is increasingly struggling to monitor all channels and respond timely. Some user queries are not noticed early enough, and the users are complaining. What should the service provider do to improve the situation?
答案：B
解題說明：
The service provider should integrate all channels to support smooth switching between them for users and support agents (C). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 4.2.2) emphasizes the importance of a unified service desk experience, where channel integration enables a seamless omnichannel approach. This reduces the team's monitoring burden by centralizing interactions, ensures timely responses through a single queue or dashboard, and addresses user complaints by maintaining flexibility across preferred channels. Option A risks alienating users who rely on less popular channels; option B increases resource demands without addressing root issues; and option D limits user choice, potentially worsening satisfaction. The guide highlights that effective channel management enhances service desk efficiency, a critical aspect of supporting diverse customer bases.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 4.2.2 - Omnichannel Service Desk Management.

問題 #57
An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?
答案：B
解題說明：
This situation describes a heuristic task (D). The ITIL 4 Specialist: Create, Deliver and Support guide (Section
3.3.3) explains: "Heuristic tasks require creative problem-solving and judgment, often encountered in complex service restoration scenarios where predefined solutions are insufficient." The need for creativity in restoring the payment app fits this definition, contrasting with algorithmic tasks (C) that follow set procedures. Option A (cooperation) and B (servant leadership) are enablers but not the task type. The guide adds: "Heuristic tasks are common in incident and problem management, necessitating skilled intervention." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.3.3 - Task Types in Service Management.

問題 #58
A healthcare organization is implementing data analytics to analyze patient data. Why is data analytics important in this context?
答案：D
解題說明：
The importance of data analytics in this context is to improve decision-making based on patient data analysis (B). The ITIL 4 Specialist: Create, Deliver and Support guide (Section 3.2.4) states: "Data analytics enables organizations to derive actionable insights from data, enhancing decision-making processes by identifying trends, patterns, and opportunities for service improvement." In a healthcare setting, this means using patient data to optimize treatment plans, resource allocation, and service delivery, aligning with ITIL's focus on value creation. Option A is a narrow operational task; option C is a subset of analysis; and option D addresses workflow issues rather than the primary goal. The guide further notes that "effective use of analytics supports the continual improvement of services by informing strategic and operational decisions." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.2.4 - Data Analytics in Service Management.

問題 #59
A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?
答案：D
解題說明：
The concept of swarming would help resolve this situation (D). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 4.3.5) defines swarming as: "A collaborative approach where multiple team members, including first- and second-line support, work together on an incident simultaneously to resolve it quickly, reducing queue buildup." This contrasts with the tiered structure's escalation delays. Option A focuses on metrics; option B aids analysis; and option C shifts work externally, none addressing queue reduction directly. The guide notes: "Swarming enhances resolution times by leveraging collective expertise." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 4.3.5 - Swarming in Incident Management.

問題 #60
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ITIL-4-Specialist-Create-Deliver-and-Support考題資訊: https://www.kaoguti.com/ITIL-4-Specialist-Create-Deliver-and-Support_exam-pdf.html
從Google Drive中免費下載最新的KaoGuTi ITIL-4-Specialist-Create-Deliver-and-Support PDF版考試題庫：https://drive.google.com/open?id=11XEc5xOS2zjYqc_yorLHpHBQ3-2hFLJk




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