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Which process is responsible for managing all service requests from users?
A. Incident management
B. Request fulfilment
C. Change fulfilment
D. Event management
Answer: B
NEW QUESTION # 180
What is a recommendation of the 'focus on value' guiding principle?
A. Focus on value for the service provider first
B. Focus on the value of new and significant projects first
C. Make 'focus on value' a responsibility of the management
D. Focus on value at every step of the improvement
Answer: D
NEW QUESTION # 181
What can a service remove from the consumer and impose on the consumer?
A. Asset
B. Cost
C. Outcome
D. Utility
Answer: B
NEW QUESTION # 182
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
A. additional measurements
B. revised processes
C. new methods
D. existing information
Answer: D
NEW QUESTION # 183
What body exists to support the authorisation of changes and to assist Change Management in the assessment and prioritization of changes?
A. The Change Implementer
B. The Change Manager
C. The Change Advisory Board
D. The Change Authorisation Board
Answer: C
NEW QUESTION # 184
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