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ServiceNow CSA certification is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow administration. CSA exam is designed to test the candidate¡¯s skills and knowledge in various areas of ServiceNow administration, and passing the exam validates the candidate¡¯s proficiency in the platform. With the help of proper training and preparation, any IT professional can earn the ServiceNow CSA Certification and advance their career in the field of ServiceNow administration.
CSA Real Questions ¨C Best Material for Smooth ServiceNow Exam PreparationOur CSA practice materials can be understood with precise content for your information, which will remedy your previous faults and wrong thinking of knowledge needed in this exam. As a result, many customers get manifest improvement and lighten their load by using our CSA Actual Exam. It is well-known that our CSA study guide can save a lot of time and effort. And with the simpilied content of our CSA practice questions, you can have a wonderful study experience as well. ServiceNow Certified System Administrator Sample Questions (Q386-Q391):NEW QUESTION # 386
What are examples of Ul Actions, relating to Lists?
Choose 4 answers
A. List Choices
B. List Override
C. List Control
D. List Context Menu
E. List Links
F. List Buttons
Answer: C,D,E,F
Explanation:
UI Actions related to Listsin ServiceNow provide ways to interact with and modify list data through differentUI elements.
A: List Links
Appear at thebottom of listsand provide actions such as"Create New"or"Save as Template." B: List Control Located in thelist title bar, allowing users to configure views, export data, and refresh lists.
C: List Buttons
Buttons added to a list form thattrigger specific actions, such as"Approve"or"Reject." D: List Context Menu Right-click menuon list records providing actions likeEdit, Delete, Assign, and Export.
E: List Override
No such feature called "List Override" exists in ServiceNow.
F: List Choices
This term is not a recognized UI Action for lists in ServiceNow.
Reference:ServiceNow CSA Documentation - UI Actions in Lists
ServiceNow Official Documentation - List Controls and Actions(https://docs.servicenow.com) Final answer: A, B, C, D (List Links, List Control, List Buttons, List Context Menu)
NEW QUESTION # 387
Which sequence of actions applies an update set to an instance?
A. Preview, Save, Commit
B. Retrieve, Preview, Commit
C. Preview, Retrieve, Commit
D. Retrieve, Commit, Preview
Answer: B
Explanation:
Moving configuration changes between ServiceNow instances (e.g., from Development to Test) involves a strict lifecycle using Update Sets.13 The correct standard operating procedure to apply a remote update set is Retrieve, Preview, Commit.
1. Retrieve (The First Step):
Before you can do anything, the target instance (e.g., Production) must fetch the completed update set from the source instance (e.g., Development).
Action: You connect to the source instance and click "Retrieve Completed Update Sets." This pulls the XML file into the sys_remote_update_set table on the target instance. The state becomes Previewed or Loaded.
2. Preview (The Validation Step):
Once retrieved, you must validate the data before committing it to the database.
Action: You select the retrieved update set and click Preview Update Set.
Purpose: This checks for potential conflicts (e.g., trying to update a record that doesn't exist or has been modified locally). You must resolve all errors before proceeding.
3. Commit (The Application Step):
After the preview is successful (no errors), the changes are ready to be written to the system.
Action: Click Commit Update Set.
Result: The system writes the changes to the local tables/database. The Update Set state changes to Committed.
Why the other orders are wrong:
You cannot Preview before you Retrieve (you don't have the file yet).
You should never Commit before Previewing (this skips the safety check for conflicts).
Reference:
ServiceNow System Update Sets documentation outlines the standard process of transferring update sets: Retrieve completed update sets -> Preview update sets -> Commit update set.
NEW QUESTION # 388
When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?
A. Create Transform Map
B. Schedule Transform
C. Field Matching
D. Select Data Source
E. Load Data
Answer: C
Explanation:
When importing data from a spreadsheet into ServiceNow, the step that defines where incoming data columns will be written in the receiving table is Field Matching.
Steps in the Import Process:
Select Data Source - Choose the spreadsheet (CSV, Excel, etc.) that contains the data.
Load Data - Uploads the data into a temporary staging table.
Create Transform Map - Defines the mapping between the source data and the target table.
Field Matching ✅ - This step matches the columns from the source data to the fields in the receiving table.
Schedule Transform (if needed) - Optionally schedule automatic data transformation.
Why Are Other Options Incorrect?
B . Load Data ❌
This step only loads data into a temporary table and does not define field mapping.
C . Select Data Source ❌
This step is only about choosing the input file, not about mapping fields.
D . Schedule Transform ❌
Scheduling only determines when a transformation runs but does not define field mappings.
E . Create Transform Map ❌
While transform maps define relationships between source and target tables, Field Matching is the step that actually aligns specific fields.
Reference:
ServiceNow CSA Documentation - Data Import Process & Field Mapping
ServiceNow Product Documentation - Transform Maps & Field Matching (https://docs.servicenow.com)
NEW QUESTION # 389
In a privately-scoped application, which methods are used for logging messages in server-side scripts?
Choose 2 answers
A. gs.error()
B. gs.logError()
C. gs.log()
D. gs.message()
E. gs.debug()
Answer: A,B
NEW QUESTION # 390
From the User menu, which actions can a user select? (Choose three.)
A. Approve Records
B. Log Out ServiceNow
C. Send Notifications
D. Impersonate Users
E. Elevate Roles
F. Order from Service Catalog
Answer: B,D,E
Explanation:
The User Menu in ServiceNow is accessible from the top-right corner of the interface by clicking on the user's avatar or name. This menu provides various options that allow users to manage their sessions, roles, and impersonation settings.
The three correct actions a user can select from the User Menu are:
1. Log Out ServiceNow (✅ Correct)
The Log Out option allows users to end their session and securely exit ServiceNow.
It is an essential feature for security and session management.
Location: User Menu > Log Out
2. Elevate Roles (✅ Correct, for Admin Users)
Users with appropriate privileges (such as administrators) can elevate their roles to gain temporary access to higher permissions.
This is primarily used when a user needs elevated access (e.g., security_admin) to perform specific administrative actions.
Location: User Menu > Elevate Roles
Example:
A system administrator can elevate their role to security_admin to access security-related configurations.
3. Impersonate Users (✅ Correct, for Admin Users)
The Impersonate User feature allows an administrator to act as another user without needing their credentials.
This is useful for troubleshooting, testing permissions, and verifying user-specific configurations.
Location: User Menu > Impersonate User
Example:
An admin impersonating a regular user can verify that the correct permissions and UI settings are applied.
Why the Other Options Are Incorrect:
❌ A. Send Notifications (Incorrect)
The User Menu does not include an option to send notifications.
Notifications (emails, push notifications, SMS) are managed through:
System Notification > Email > Notifications
Outbound SMS or Messaging Settings
❌ E. Order from Service Catalog (Incorrect)
Users can order items from the Service Catalog, but this action is not available from the User Menu.
Instead, users access the Service Catalog through:
Self-Service > Service Catalog
Requests and Catalog Items pages
❌ F. Approve Records (Incorrect)
Users can approve records if they have approval roles (e.g., approver), but this action is not directly available from the User Menu.
Approvals are managed through:
My Approvals in Self-Service
The Approvals module in the ServiceNow application navigator
Reference:
ServiceNow CSA Documentation: User Menu Overview
ServiceNow CSA Learning Path: User Menu and Elevate Roles
ServiceNow Docs: Impersonate Users in ServiceNow
NEW QUESTION # 391
......
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