| Topic | Details |
| Topic 1 | - Articulating Value and Business Outcomes: This subtopic evaluates the Consultant¡¯s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
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| Topic 2 | - Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant¡¯s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas¡ªcommerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
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| Topic 3 | - Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant¡¯s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
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