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Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?
A. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
C. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
D. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
答案：A
解題說明：
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center.
Reference: https://trailhead.salesforce.com ... ions-design/create- guided-digital-forms-with-omniscript
問題 #61
A Public Sector Organization (PSO has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud site, as the PSO would like to register users for now manually.
What configuration should the Technical Consultant perform to meet this requirement?
A. Update the appropriate contact page layouts and add the 'Enable Customer User' action
B. Enable self-registration in the Digital Experiences setup menu
C. Enable manual registration in the Digital Experiences setup menu
D. Update the appropriate contact page layouts and add the 'Register User' action
答案：A
解題說明：
In Salesforce Public Sector Solutions, particularly when dealing with the Grants Management and Experience Cloud, controlling user registration is crucial. To ensure that users cannot self-register and instead are manually registered by the Public Sector Organization, the following steps should be taken:
* Disable Self-Registration:
* Navigate to Setup > Digital Experiences > All Sites.
* Select the relevant Experience Cloud site.
* Under Administration > Login & Registration, ensure that self-registration is disabled.
* Manual User Registration:
* Go to Setup > Object Manager > Contact > Page Layouts.
* Select the appropriate page layout(s) where you want to add the manual registration action.
* Add the 'Enable Customer User' quick action to the page layout. This action allows administrators to manually create user records from contacts.
By updating the contact page layouts to include the 'Enable Customer User' action, administrators can manually control which contacts are enabled as users for the Experience Cloud site. This method is straightforward and aligns with standard Salesforce practices for managing user access in Experience Cloud.
References:
* Salesforce Help: Experience Cloud Sites Login and Registration
* Salesforce Help: Enable Customer User
* Salesforce Grants Management Documentation
問題 #62
A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.
To accomplish this, the BRE designer should include how many decision matrices?
A. 3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
B. 1; Only one to contain the prioritization pools with the Federal Income Limits.
C. 2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
D. 1; Only to contain the prioritization pools.
答案：C
解題說明：
In the context of a government agency using the Business Rules Engine (BRE) to calculate and determine Households Area Median Income (AMI) prioritization using a matrix, the BRE designer should use two decision matrices (Option C). One matrix is necessary to calculate the AMI and to evaluate it against the federal income limits, which involves determining the percentage of AMI relative to these limits. The second matrix is then used to categorize these percentages into different prioritization pools. This allows for a clear separation of logic in handling the data: one matrix for the determination of AMI percentages and another for the allocation into prioritization pools based on these percentages.
Option A and D, which suggest using only one matrix, would not provide the necessary separation of calculations and evaluations for clarity and maintenance. Option B suggests using three matrices, which overcomplicates the process without clear necessity for three separate matrices when two are sufficient for the tasks at hand.
問題 #63
Bobahaven has previously implemented Salesforce Service Cloud to...
Constituent self-service digital experience. This was implemented previously ..... now ready to implement the public sector Solutions License, Permits...
What is the right solution for this requirement that minimizes customization and site....
A. Create a new Applications digital experience using the licenses and permits Experince ... components to the experience site.
B. Create a new Application digital experience using the Licenses and Permits Expression ...as OmniScripts and FlexCards to the new experience site.
C. Create OmniOut components and deploy them to the existing Help Center experience site.
D. Create new pages and deploy components such as OmniScripts and FlexCard within the ...
答案：B
解題說明：
For Bobahaven to implement Salesforce Public Sector Solutions for licenses and permits while minimizing customization and leveraging existing components, the best approach is to create a new digital experience specifically for applications. Here's why:
* New Digital Experience:
* Creating a new digital experience tailored for licenses and permits ensures that the specific needs of this functionality are met without interfering with the existing self-service site.
* This allows for a focused and optimized user experience.
* Licenses and Permits Expression:
* Utilizing the Licenses and Permits Expression simplifies the implementation as it is designed specifically for these processes, reducing the need for extensive customization.
* OmniScripts and FlexCards:
* Deploying OmniScripts and FlexCards within the new experience site ensures a seamless and interactive user interface. These tools are designed to handle complex workflows and data displays efficiently.
* OmniScripts can guide users through the application process step-by-step, while FlexCards provide quick-glance information and actionable widgets.
Steps to implement this solution:
* Create New Experience Site:
* Go to Setup > Digital Experiences > All Sites.
* Click New to create a new site and choose a template that fits the application process.
* Add Components:
* Use OmniStudio tools to create and configure OmniScripts and FlexCards.
* Deploy these components to the new experience site.
This approach provides a structured and scalable solution, aligning with Salesforce best practices and leveraging out-of-the-box functionalities to minimize customization.
References:
* Salesforce Help: OmniStudio Components
* Salesforce Public Sector Solutions Documentation
問題 #64
Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?
A. The consultant should recommend the Grants Management product which Includes the Grants Portal feature
B. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
C. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature and the procurement for an allotment to Experience Cloud licenses so as the recipients may review their applications status
D. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature
答案：A
解題說明：
The consultant should recommend the Grants Management product which includes the Grants Portal feature to allow the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. Grants Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage the entire grant lifecycle, from application to award to reporting. Grants Portal is a component of Grants Management that can help public sector agencies to create a digital experience site for grant applicants or recipients. Grants Portal can allow the recipients to apply for relief in a self-service portal, upload supporting documentation, and check the status of their application. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_grants_management.htm&type=5&language=en_US