| Topic | Details |
| Topic 1 | - Applications and Software: This section of the exam measures the skills of Entry-Level Technical Analysts and covers commonly used software applications and their purposes. It involves understanding operating systems, mobile and desktop software, and the basics of software installation and configuration. This domain also touches on licensing and application support tools.
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| Topic 2 | - Infrastructure: This section of the exam measures skills of Network Support Trainees and covers essential knowledge of device setup, networking concepts, and physical and wireless connectivity. It includes an understanding of IP addressing, cables, ports, and basic infrastructure components like routers and switches necessary for setting up secure, functional networks.
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| Topic 3 | - Software Development Concepts: This section of the exam measures the skills of Junior Software Developers and introduces foundational knowledge of programming logic, data structures, and the software development life cycle. It includes awareness of coding concepts, algorithm basics, and scripting used in automated and task-based environments.
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| Topic 4 | - IT Concepts and Terminology: This section of the exam measures skills of aspiring IT Support Assistants and covers foundational knowledge such as types of computing devices, basic troubleshooting concepts, and understanding of common terminology. Candidates should grasp basic operational terms, roles of software and hardware, and be familiar with emerging tech like IoT and cloud computing.
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| Topic 5 | - Security: This section of the exam measures skills of Cybersecurity Support Interns and covers essential cybersecurity principles, including confidentiality, data protection, user authentication, and malware threats. It also includes awareness of social engineering, encryption, and common best practices for device and network security.
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