ITILミシュレーション問題 & ITIL学習範囲当社EXINのITIL学習ツールでは、選択できる3つのバージョンがあり、PDFバージョン、PCバージョン、APPオンラインバージョンが含まれます。各バージョンはさまざまな状況や機器に対応しており、最も便利な方法を選択してITILテストトレントを学習できます。たとえば、APPオンラインバージョンは印刷可能で、ダウンロードへの即時アクセスを促進します。 ITILガイドトレントはいつでもどこでも学習できます。 ITIL学習ツールのPCバージョンは、実際の試験のシナリオを刺激できます。 365日間の無料アップデートと無料デモを提供しています。 EXIN ITIL Foundation (V4) 認定 ITIL 試験問題 (Q25-Q30):質問 # 25
What is most likely to cause a loss of faith in the Service Level Management process?
A. Involving customers in drafting Service Level Requirements
B. Clear, concise, unambiguous wording in the Service Level Agreements(SLAs)
C. Inclusion of items in the SLA that cannot be effectively measured
D. Measurements that match the customer's perception of the service
正解：C
質問 # 26
Which of the following areas would technology help to support during the Service Transition phase of the lifecycle?
1.Data mining and workflow tools
2.Measurement and reporting systems
3.Release and deployment technology
4.Process Design
A. 1, 3 and 4 only
B. 2, 3 and 4 only
C. 1, 2 and 3 only
D. All of the above
正解：C
質問 # 27
How do all value chain activities transform inputs to outputs?
A. By using a single functional team
B. By implementing process automation
C. By determining service demand
D. By using a combination of practices
正解：D
質問 # 28
Which statement about service requests is CORRECT?
A. Complex service requests should be dealt with as normal changes
B. Service requests require workflows that should use manual procedures and avoid automation
C. Service requests that require simple workflows should be dealt with as incidents
D. Service requests are usually formalized using standard procedures for initiation, approval and fulfilment
正解：D
質問 # 29
What is the purpose of the 'problem management' practice?
A. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
B. To protect the information needed by the organization to conduct its business
C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible