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Title: PC-BA-FBA-20 Training Kit | PC-BA-FBA-20 Valid Test Voucher
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BCS Foundation Certificate in Business Analysis V4.0 Sample Questions (Q41-Q46):NEW QUESTION # 41
Halliday Holdings is embarking on a programme to improve its customer experience On joining the programme. Natasha wants to gain an understanding of how its current brand is perceived Which would be the BEST source of information for Natasha?
Answer: C
Explanation:
To determine the best source of information for Natasha to understand how Halliday Holdings' brand is perceived, we need to evaluate the options based on their relevance and objectivity.
Evaluation of Each Option:
A . Independent industry websites:
Independent industry websites often provide unbiased insights into how a company's brand is perceived by customers, competitors, and the market. These sources aggregate reviews, ratings, and expert opinions, making them a valuable resource for understanding external perceptions.
Conclusion: This is the best source .
B . The company website:
The company website reflects the organization's internal perspective and branding efforts. While useful for understanding how the company presents itself, it does not provide an external view of brand perception.
Conclusion: This is not the best source .
C . The company's organizational structure:
The organizational structure provides insights into the company's internal hierarchy and operations but does not relate to external brand perception.
Conclusion: This is not relevant .
D . The company's complaints procedures:
Complaints procedures reflect internal processes for handling customer issues but do not provide a comprehensive view of overall brand perception.
Conclusion: This is not the best source .

NEW QUESTION # 42
A software house is developing a software package specifically for hotel management. A business analyst has been employed because of her familiarity with the hotel industry.
Which of the following competencies has she been employed to bring to the project?
Answer: C

NEW QUESTION # 43
In which section of a requirements document would technical requirements be recorded?
Answer: A
Explanation:
The Requirements Catalogue (or the Requirements Specification section) is the comprehensive, organised list of all types of requirements. Technical Requirements are the non-functional constraints placed on the solution's design or build (e.g., specific hardware, operating system compatibility, integration protocols). While these inform other models, they are typically documented and tracked with other requirements (Functional and Non-functional) in the master Requirements Catalogue, often within the Non-functional or System Requirements section of the catalogue structure. Options A, B, and C are supporting documents or models, not the primary repository for a list of technical requirements.
(Reference: BCS Requirements Engineering - Requirements Catalogue Structure)

NEW QUESTION # 44
Which of the following is NOT one of the perspectives considered by the 'Balanced Business Scorecard'?
Answer: B

NEW QUESTION # 45
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following The time to deliver orders for products Consumer satisfaction with products Wastage in product production The qualifications of production employees Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
Answer: A

NEW QUESTION # 46
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