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Cisco 820-605 Exam is a comprehensive exam that requires a thorough understanding of customer success management principles and practices. 820-605 exam consists of multiple-choice questions and simulations, and candidates are required to demonstrate their ability to apply their knowledge in real-world scenarios. Successful candidates will be able to demonstrate their ability to manage customer relationships effectively, develop customer success plans, and measure the success of customer engagement strategies. The Cisco Certified Customer Success Manager certification is highly respected in the industry and is recognized as a mark of excellence in customer success management.
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During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?
A. Optimize
B. Advocate
C. Expand
D. Adoption
Answer: B
NEW QUESTION # 164
Which definition of customer success is true?
A. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
C. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
D. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
Answer: D
Explanation:
The true definition of customer success is A, which states that it is the business methodology of ensuring customers achieve their expected and unexpected outcomes while using your product or service. This encompasses the holistic approach of customer success to ensure customers find value in the product or service, beyond just the anticipated results
NEW QUESTION # 165
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?
A. network utilization, number of meetings user initiated, number of users
B. number of users registered, bandwidth utilization, number of training sessions user joined
C. number of users registered, service logs, number of users
D. number of users registered, number of meetings user initiated, number of meetings user joined
Answer: D
NEW QUESTION # 166
What is the best reason for documenting your customer's success?
A. To document roles and responsibilities for your project management
B. To establish KPI's that measure the success of your company's business
C. To provide awareness of the value achieved by the customer's purchased solution
D. To provide expansion opportunities for your sales team
Answer: B
NEW QUESTION # 167
What are two examples of expand opportunities? (Choose two.)
A. increasing license count
B. adding headcount to manage solution by the customer
C. training on existing features
D. providing solution optimization services
E. hosting an executive review
Answer: A,D
NEW QUESTION # 168
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