真実的-一番優秀なL4M3最新テスト試験-試験の準備方法L4M3トレーニング知識は、将来価値のある報酬を提供できる無形資産と定義されているため、neverめないでください。また、L4M3試験の準備は、試験に効果的に対処するのに十分な知識を提供できます。試験の受験者のニーズを満たすために、当社の専門家は完璧な配置とメッセージの科学的編集で当社のL4M3練習資料を作成したため、完璧な資料を見つけるために他の多数の資料を勉強する必要はありません。 L4M3試験クイズは、最高のヘルプを提供します。そして、L4M3トレーニング資料は決してあなたを失望させません。 CIPS Commercial Contracting 認定 L4M3 試験問題 (Q163-Q168):質問 # 163
SFO procurement manager sent a request for quotation to Vogon International in which he determined the contract terms and specification. In SFO's standard terms and conditions, it is stated that 'Goods shall be delivered and Services performed by the applicable Delivery Date. Supplier must notify Buyer 3 days prior to the Delivery Date if Supplier is likely to be unable to meet a Delivery Date.' Vogon replied with a quotation without any amendment to SFO's terms & conditions. The SFO procurement manager found the prices were reasonable and submitted to senior management. Senior management team accepted that quotation and sent a notification to Vogon. On the Delivery Date, Vogon said they had no capacity to supply the product as the quotation due to a workers' strike. Did Vogon breach any agreement with SFO?
A. Yes, because the contract was formed since Vogon had sent the quotation as an acceptance to SFO's offer
B. No, because the strike is a force majeur event, so Vogon did not breach any contract with SFO
C. No, because Vogon had no intention to be bound by the quotation, therefore, it didn't constitute a contract
D. Yes, because the contract had been formed between SFO and Vogon with the quotation as an offer and the notification as an acceptance
正解：D
解説：
SFO issued an RFQ with defined terms and condition and detailed specification. This RFQ can be considered as an invitation to treat. Vogon's quotation is an answer to the purchaser's RFQ and is an offer to SFO. The contract come to life at the time Vogon received the notification from SFO senior management.
The strike may be a force majeur event, depending on the contract particular clauses and jurisdiction. In common law countries, force majeur is applicable as an exclusion of liability only if the contract allows it. In many civil law countries, force majeur is an implied term. But in every jurisdiction, force majeur is only a reason for excluding liability for non-performance of a contract. In other words, the non-performance party is not liable for any breach if force majeur event occurs but the event does not exclude the breach.
LO 1, AC 1.2
質問 # 164
Which of the following standards gives guidance on the layout and preparation of specifications?
A. BS 5864:2019
B. BS 5975:2019
C. BS 7373-1:2001
D. BS EN 60601-1-11:2015
正解：C
解説：
BS 7373-1:2001 Product specifications. Guide to preparation gives guidance on layout, preparation and management. The subject has been treated in a generic way and guidance can be used in the preparation of all types.
BS 5864:2019 is the standard for installation and maintenance of gas-fired ducted air heaters of rated heat input not exceeding 70 kW net (2nd and 3rd family gases). Specification BS 5975:2019 is the standard for code of practice for temporary works procedures and the permissible stress design of falsework.
BS EN 60601-1-11:2015 is the standard for medical electrical equipment. General requirements for basic safety and essential performance. Collateral Standard: Requirements for medical electrical equipment and medical electrical systems used in the home healthcare environment.
Reference:
- BSI website
- CIPS study guide page 90-92
LO 2, AC 2.1
質問 # 165
Which of the following should be used in a contract for window cleaning during the next three months?
A. Variable pricing arrangement
B. Cost-plus arrangement
C. Standard schedule of rates
D. Fixed pricing arrangement
正解：D
解説：
A contract for window cleaning during the next three months is a short-term service contract in which changes of input costs (labour, tools,...) are very unlikely to happen.
Fixed pricing arrangement is useful for small to medium scope project, with short timelines, where what is delivered can be adequately specified and the likelihood of changes to the specification, scope and input costs is limited.
Reference:
LO 3, AC 3.3
質問 # 166
Streaming Ltd is a music streaming provider based in the UK. The company is looking for extending its presence in the US. To achieve this, the company needs to outsource the data centre service to a local company. To monitor the performance, the procurement manager would like to introduce a service level agreement (SLA) to the data centre service provider. Which of the following should be included in the SLA?
1. System availability
2. The mean time to recover from system failure
3. The actual number of on-time service delivery
4. Dispute resolution procedure
A. 1, 3 and 4 only
B. 2, 3 and 4 only
C. 1, 2 and 3 only
D. 1, 2 and 4 only
正解：D
解説：
A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved.
According to CIPS L4M3 study guide, SLA should cover the following:
- KPIs
- How the measurements convert into scores
- Any other service level standards
- Minimum acceptable standards or scores in each case
- Range of scores both above and below the minimum acceptable
- Any mitigating factors which might apply in the event of poor performance
- Any time period permitted in which to remedy a situation of poor performance
- Remedies available
- Dispute settlement
- How to deal with inconsistencies or conflicts between KPIs and any other documents.
In IT service (such as in the scenario), the SLA often covers:
- Uptime
- Call metrics
- Customer satisfaction
- Turn around time
- Quality
- Mean time to recovery
- Mean time between failure
- Backlog
- Business results
You can read the details of above indicators here.
Reference:
- CIPS study guide page 112-115
- 9 Examples of SLAs
- What is an SLA? Best practices for service-level agreements
LO 2, AC 2.2
質問 # 167
In order to monitor supplier's performance, an organization decides to draft performance management frameworks. Which of the following are the components of a performance management framework? Select THREE that apply:
A. KPIs
B. Targets
C. Consequences
D. Force majeure
E. Justification
F. Indemnity
正解：A、B、C
解説：
There are three key components of a performance management framework:
- Key performance indicators (KPIs) - What you are measuring
- Targets - the performance level to be achieved
- Consequences - what happens if the measures are not achieved and/or if they are exceeded Reference:
LO 1, AC 1.1