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Latest ITIL ITIL4-DPI Brain Dump Free offer you accurate Printable PDF | ITIL 4 Strategist: Direct, Plan and Improve (DPI)We will give you full refund if you fail to pass the exam after buying ITIL4-DPI exam torrent from us. We are pass guarantee and money back guarantee if you fail to pass the exam. And money will be returned to your payment account. In addition, ITIL4-DPI exam dumps are high- quality, and you can pass your exam just one time if you choose us. We offer you free update for 365 days for ITIL4-DPI Exam Dumps, and the latest version will be sent to your email automatically. We have online service, if you have any questions, you can have a chat with us. ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q15-Q20):NEW QUESTION # 15
What is the difference between a policy and a control?
A. Policies focus on organizations and people, controls focus on information and technology
B. A control is a type of policy that directs staff behaviour
C. A policy is a type of control that states what management expects
D. Policies are defined by governance, controls are defined by management
Answer: D
Explanation:
In ITIL 4 DPI,policiesare the high-level expectations, rules, or guidelines that are defined by the organization' sgoverning body. They establish the framework for decision-making and behaviour.Controls, on the other hand, are management mechanisms used to enforce policies and ensure compliance. Thus, policies come from governance, while controls are implemented bymanagementto enforce those policies.
(Reference: ITIL 4 Strategist DPI, section on "Policies, controls, and guidelines - governance vs.
management responsibilities")
NEW QUESTION # 16
A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.
What should the service provider do FIRST to identify the support team's involvement in the project?
A. Inform the support team that they will receive regular email updates
B. Use the same method of communication as agreed with all project stakeholders
C. Initiate a discussion with the support group to understand their preferred method of communication
D. Agree a method for involving the support team in financial decisions
Answer: C
Explanation:
DPI's OCM guidance emphasizesengaging stakeholders earlyand ensuring communication methods are tailored to their needs. By first discussing preferred communication methods with the remote support team (B), the organization ensures their active involvement and reduces the risk of disengagement. Option A is one- way communication. Option C is irrelevant (they don't make financial decisions). Option D assumes one-size- fits-all, which contradicts DPI's principle ofstakeholder-specific communication.
(Reference: ITIL 4 Strategist DPI, section on "OCM - stakeholder engagement and communication planning")
NEW QUESTION # 17
Which BEST describes a value stream?
A. A structured approach to organizational change, so that staff members feel valued
B. A flexible and simple guide that supports improvement initiatives
C. Steps that add value to a unit of work being processed in the service value chain
D. The way an organization applies specific resources to tasks
Answer: C
Explanation:
DPI defines avalue streamas "a series of steps an organization undertakes to create and deliver products and services to consumers." It describeshow value is created and flowsthrough the service value chain. Option A directly reflects this definition. Options B, C, and D refer to resources, guidance, or change management, not the definition of value streams.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - definition and purpose")
NEW QUESTION # 18
At the start of an organizational change initiative, the managers of an organization ensure that stakeholders know what the change is supposed to achieve and encourage them to discuss it.
Which organizational change management requirement does this MOST contribute to?
A. Willing and prepared participants
B. Sustained improvement
C. Strong and committed leadership
D. Clear and relevant objectives
Answer: A
Explanation:
DPI emphasizes thatOCM must create willing and prepared participantsby providing clarity on the change's purpose and encouraging open discussion. This builds trust, reduces resistance, and increases engagement. Objectives (A) and leadership (B) are important but are managerial aspects, not participant readiness. Sustained improvement (D) occurs later. The direct outcome of early communication and dialogue isprepared participants.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - preparing participants")
NEW QUESTION # 19
An internet service provider has recently acquired a smaller competitor and has performed an analysis of internal and external factors affecting both companies. The competitor was acquired because of their popularity in the market due to excellent service levels. The management are about to integrate the staff and practices of the two organizations and would like to ensure that this is successful.
Which assessment method is BEST for them to adopt?
A. Customer/user satisfaction
B. Strengths, weaknesses, opportunities, threats (SWOT)
C. SLA achievement
D. Change readiness
Answer: B
Explanation:
DPI highlightsSWOT analysisas a key assessment tool for mergers, acquisitions, or major integrations.
SWOT helps organizations understandinternal capabilities (strengths/weaknesses)andexternal market factors (opportunities/threats). This is critical when combining practices and cultures to ensure strengths are leveraged and weaknesses are mitigated. Customer satisfaction (B) and SLA analysis (D) are narrow operational measures. Change readiness (C) is useful but does not fully assess strategic alignment.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - SWOT analysis in organizational change")
NEW QUESTION # 20
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