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For a customer who requires detailed compliance reporting for PCI DSS, which AICC feature is essential to demonstrate that cardholder data is not present in call recordings?
A. Digital watermarking of audio files.
B. Automatic deletion of recordings after 24 hours.
C. Secure logging of all access to the recording system.
D. Segmentation of the network where recordings are stored.
Answer: C
NEW QUESTION # 118
Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?
A. ICD Router
B. UAP
C. Media Server / Fax Detection Module
D. CTI Server
Answer: C
NEW QUESTION # 119
What is the purpose of "Dynamic Number Insertion" in an outbound campaign?
A. To increase the dialing speed.
B. To display a specific callback number on the recipient's caller ID that is different from the dialing number.
C. To mask the agent's voice.
D. To randomly select phone numbers from a list.
Answer: B
NEW QUESTION # 120
In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?
A. It requires a shared session database that both the chat server and CTI can access with a common session ID.
B. It can only be done if the voice call is placed through a special link in the chat window.
C. It is impossible to achieve without the customer providing an identifier each time.
D. The UAP automatically handles this without any additional configuration.
Answer: A
NEW QUESTION # 121
Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?
A. Callback Service integrated with the ICD queue management.
B. IVR self-service menu.
C. Outbound predictive dialer.
D. Voicemail system.
Answer: A
NEW QUESTION # 122
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