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ITIL 4 Foundation certification exam is ideal for IT professionals who are involved in the delivery of IT services or those who are interested in expanding their knowledge of IT service management. It is also suitable for individuals who are responsible for IT infrastructure, operations, or service management. ITIL 4 Foundation Exam certification provides a solid foundation for individuals who wish to pursue further certifications in the ITIL 4 certification path.
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Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?
A. Value streams and processes
B. Partners and suppliers
C. Organizations and people
D. Information and technology
Answer: B
Explanation:
Explanation
This dimension encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services. This dimension also incorporates contracts and other agreements between the organization and its partners or suppliers2.
NEW QUESTION # 15
Which phase of problem management includes analysing incidents to look for patterns and trends?
A. Problem identification
B. Error control
C. Post-implementation review
D. Problem control
Answer: A
NEW QUESTION # 16
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
A. Relationship management
B. Service desk
C. IT asset management
D. Release management
Answer: C
NEW QUESTION # 17
What can help to reduce resistance to a planned improvement when applying the guiding principle
'collaborate and promote visibility'?
A. Increasing collaboration and visibility for the improvement.
B. Engaging every stakeholder group in the same way, with the same communication.
C. Restricting information about the improvement to essential stakeholders only.
D. Involving customers after all planning has been completed.
NEW QUESTION # 18
Which activity is part of the 'continual improvement' practice?
A. Making business cases for improvement action
B. Authorizing changes to implement improvements
C. Logging and managing incidents that result in improvement opportunities
D. Identifying the cause of incidents and recommending related improvements
Answer: D
NEW QUESTION # 19
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