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Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
A. Use Work Orders and define a hierarchy.
B. Use Assets and define a hierarchy.
C. Use Orders and Order Products.
D. Use Products and Product Families.
答案:B
解題說明:
This option allows tracking customer purchases of serialized components as assets and defining parent-child relationships between them. References:https://help.salesforce.com/s/ar ... fs_asset_hierarchy.
htm&type=5
問題 #24
Which two objects are required when configuring an optimization job? Choose 2? answers
A. Service Territory
B. Scheduling Policy
C. Polygons
D. Work Type
答案:A,B
解題說明:
These two objects are required when configuring an optimization job, as they define the scope and the criteria for the optimization process. References:https://help.salesforce.com/s/articleView?id=sf.
fs_optimizer_overview.htm&type=5
問題 #25
Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?
A. Work Orders to Assets
B. Assets to Products
C. Products to Accounts
D. Work Orders to Products
答案:A
解題說明:
Assets are used to track the customer's install base, such as products or equipment that require service. Work orders are used to track the work that needs to be done on assets. By relating work orders to assets, the system can track the work history and status of each asset.
References: https://help.salesforce.com/s/ar ... sets.htm&type=5
問題 #26
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?
A. Create a work order with a work order line item for eachinstalled product.
B. Create a work order hierarchy with each installed product as a child work order.
C. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
D. Create a work order for each installed product and a work order dependency to assign to the same resource.
答案:A
解題說明:
Work order line items are used to track individual products or services that are part of a work order. By creating a work order line item for each installed product that needs servicing, the system can track the status and completion of each product separately.
References: https://trailhead.salesforce.com ... ield_service_basics
/field_service_work_order_line_items
問題 #27
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
A. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
B. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
C. Each Asset will have a Service Appointment that will represent the work needed for each machine.
D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
答案:D
解題說明:
This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5
問題 #28
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