試験の準備方法-認定するInformation-Technology-Management資格受験料試験-100％合格率のInformation-Technology-Management試験勉強書今あなたが無料でShikenPASSが提供したWGUのInformation-Technology-Management認定試験の学習ガイドをダウンロードできます。それは受験者にとって重要な情報です。 WGU Information Technology Management QGC1 認定 Information-Technology-Management 試験問題 (Q53-Q58):質問 # 53
A company has a large percentage of employees who resist the use of new technologies. What should the company consider first before implementing a unified communications system?
A. Pilot testing
B. Corporate culture
C. Employee accessibility
D. Competitors' systems
正解：B
質問 # 54
A company wants to better manage and personalize interactions with its clients across phone, email, and chat platforms.
Which software type would support this goal?
A. Organizational knowledge base software
B. Enterprise workflow management system software
C. Customer relationship management software
D. Customer satisfaction tracking platform software
正解：C
解説：
Customer Relationship Management (CRM) software is designed to manage client interactions across multiple communication channels (phone, email, chat, social media). It helps organizations personalize interactions, improve customer service, and maintain detailed customer records to support sales, marketing, and service goals.
Option A: Incorrect-workflow management systems streamline internal processes, not client interactions.
Option B: Incorrect-knowledge bases organize organizational information, not customer communication.
Option D: Incorrect-satisfaction tracking focuses on feedback, not comprehensive relationship management.
Thus, the correct answer is Customer Relationship Management (CRM) software.
Reference:
WGU Information Technology Management - Information Systems for Business, section on CRM Systems.
質問 # 55
What is the function of the Internet Protocol (IP) in the Transmission Control Protocol (TCP)/Internet Protocol (IP) stack?
A. To encrypt data for secure transmission
B. To provide a user interface for network applications
C. To ensure data packets are delivered in order
D. To direct data packets between devices
正解：D
解説：
Comprehensive and Detailed Explanation From Exact Extract:
In the TCP/IP model, the Internet Protocol (IP) operates at the network layer and is responsible for addressing and routing data packets between devices across interconnected networks. Its primary function is to determine how packets are sent from the source host to the destination host, using IP addresses to identify each device on the network.
IP handles:
Logical addressing: Assigns IP addresses so devices can be uniquely identified on a network.
Routing: Determines the best path through routers and networks for a packet to travel from sender to receiver.
Packet forwarding: Moves packets from one network segment to another based on destination IP addresses.
It is important to note that IP is connectionless and does not guarantee delivery, order, or error correction. These reliability functions are handled by TCP, which works in conjunction with IP.
Why the other options are incorrect:
A . To provide a user interface for network applications - This is handled by application layer protocols and software, not IP.
B . To encrypt data for secure transmission - Encryption is typically provided by security protocols such as TLS, IPsec, or application-level encryption, not by basic IP itself.
D . To ensure data packets are delivered in order - This is the role of TCP, which provides ordered, reliable delivery on top of IP's best-effort packet delivery.
Therefore, the function of IP in the TCP/IP stack is to direct data packets between devices using addressing and routing.
Reference:
質問 # 56
Which type of software would a company use to view the physical world with computer-generated layers of information added to it?
A. Expert systems
B. Intelligent agent
C. Augmented reality
D. Neural network
正解：C
質問 # 57
What is a focus of the Information Technology Infrastructure Library's (ITIL) guidelines for service management?
A. Reduction of direct engagement with end users
B. Alignment with business objectives
C. Minimization of operational expenses
D. Implementation of advanced technologies
正解：B
解説：
Comprehensive and Detailed Explanation From Exact Extract:
The ITIL framework for service management is built around the principle that IT services must be designed, delivered, and managed in a way that supports and aligns with business objectives. ITIL emphasizes that IT is not just a technical function but a service provider whose value is measured by how well it enables and supports business outcomes.
ITIL processes, roles, and lifecycle stages (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement) are all oriented toward ensuring that IT services are aligned with business strategies, priorities, and performance goals. This includes planning services based on business needs, designing services to meet service levels, operating services reliably, and continuously improving them to keep pace with changing business demands.
Option A is incorrect because ITIL encourages effective communication and engagement with users and customers, not reducing it.
Option B is incorrect because ITIL is not technology-driven; it is process and service-driven. Advanced technologies may be used, but they are not the primary focus.
Option C is incomplete; while cost-effectiveness matters, ITIL's core focus is broader: value and alignment with business objectives, not just cost reduction.
Thus, the correct focus as described by ITIL is D. Alignment with business objectives.