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Title: NP-Con-102 Latest Test Format | New NP-Con-102 Exam Question
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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions (Q67-Q72):NEW QUESTION # 67
A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?
Answer: C
Explanation:
In NPSP, Engagement Plans are used to automate the creation of a set of tasks when a specific goal is identified (e.g., "Major Donor Stewardship"). It is critical to understand the relationship between the Template and the Instance.
The Logic of Decoupling:
* The Template: This is the "blueprint" that defines which tasks should be created, who should own them, and what their due dates are relative to the start date.
* The Engagement Plan (Instance): When a user applies a template to a Contact or Campaign, the system "explodes" the template and creates actual Task records and an Engagement Plan record.
* Persistence: Once those tasks are created, they become independent records. If an admin modifies the original Engagement Plan Template (e.g., adding a new task or changing a deadline), NPSP does not retroactively update existing tasks or plans that were already generated. This is intentional to prevent disrupting ongoing workflows or overwriting manual changes staff may have made to their active tasks.
* Result: Any modifications to the template will only be visible on new Engagement Plans created after the change was saved.
To update existing plans, the manager would have to delete the current Engagement Plan and re-apply the updated template, or manually add the new tasks to the current records.

NEW QUESTION # 68
A nonprofit organization serves many families in their programs and want to track each family as a household. The organization serves diverse types of families, including blended families and split families, where some of the children divide their time between multiple households. How should the organization track these different family types?
Answer: C
Explanation:
In the new Nonprofit Cloud, the "Household" concept is managed using the Group (Account) and Account Account Relationship model, underpinned by Person Accounts for individuals. This is a departure from the NPSP "Household Account" model.
To handle complex, modern family structures-such as children living in two separate households (split families) or blended families-the consultant follows a specific workflow:
* Individual Representation: Every family member is created as an individual Person Account. This ensures that their data (milestones, benefits, medical records) stays with them regardless of which household they are currently associated with.
* The New Group Flow: Salesforce provides a standard, guided flow called the New Group flow. When a consultant or caseworker uses this flow, it automates the creation of a "Business" Account with a record type of Group (representing the Household). It simultaneously creates the Account Account Relationship records that link the individual Person Accounts to that Group.
* Handling Split Families: Because the system uses a junction-based relationship model (Account Account Relationship), a single child (Person Account) can be linked to multiple Group Accounts (Household A and Household B). One can be marked as the "rimary" household, while the other is
"Secondary."
* Role Definition: Within these relationships, you can specify roles (e.g., "arent," "Dependent," "Step- Parent") using the Party Role Relationship configuration.
Option B is insufficient because while it tracks person-to-person ties, it fails to aggregate the individuals into a "Household" unit (Group) for reporting and program enrollment. Option C is incorrect because it suggests using the legacy Account/Contact model, which is not the recommended best practice for individuals in the modern Nonprofit Cloud.

NEW QUESTION # 69
A nonprofit enters donation data both into Salesforce and an external accounting system to reconcile financial support. This process is time-consuming. What should the consultant recommend to reduce manual data entry and improve efficiency?
Answer: C
Explanation:
The primary pain point described is the "double entry" of financial data between a CRM (Salesforce) and an external General Ledger (GL) or accounting system. To resolve this, Salesforce developed Accounting Subledger.
Accounting Subledger acts as the translator between fundraising language and accounting language. It automatically generates Ledger Entry records based on donation data (Opportunities and Payments) in Salesforce. These ledger entries are formatted to align with standard accounting principles (Debits and Credits) and can be easily exported in a format that the external accounting system can ingest.
Step-by-Step Efficiency Gains:
* Automation: Instead of a staff member manually typing data into a second system, Accounting Subledger identifies "Closed/Won" gifts and creates the corresponding accounting records in the background.
* Accuracy: It eliminates human error associated with manual entry, ensuring that the total "Revenue" in Salesforce matches the "Income" in the accounting software.
* Transparency: Because the ledger entries are linked directly to the original Opportunity in Salesforce, the finance team and the development team can reconcile records using a shared "source of truth."
* Audit Trail: It maintains a permanent record of when data was "finalized" for accounting purposes, which is essential for annual audits.
By implementing Accounting Subledger, the consultant moves the nonprofit from a manual reconciliation process to an automated "subledger" model, significantly reducing administrative overhead and allowing staff to focus on mission-driven tasks rather than data entry.

NEW QUESTION # 70
A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?
Answer: C
Explanation:
For a consultant, it is vital to distinguish between the Program Management Module (PMM) and Nonprofit Cloud Case Management (NCCM). While they work together, they serve different functional depths.
* PMM (Standard Service Tracking): PMM is designed for "Service Delivery." It tracks which clients are in which programs and when they received a service (e.g., "John attended the Food Bank on Tuesday"). It is excellent for high-volume, low-touch interactions.
* NCCM (Deep Clinical/Social Work): Nonprofit Cloud Case Management is designed for "high- touch" human services. It introduces a much more granular data model. Specifically, it includes custom objects like Goals and Action Items that are part of a Case Plan. These allow a caseworker to define a specific journey for a client (e.g., Goal: "Secure Employment," Action Item: "Draft Resume").
The Core Distinction:
The consultant should explain that while PMM tracks what was delivered, Case Management provides the specialized objects needed to track the client's long-term progress through Goal tracking.
* Option A: PMM does not have specialized calendar objects; it uses standard Salesforce Activities.
* Option C: This is incorrect. Case Plans and Action Items are features of Case Management, not the standard PMM.
* Option D: Case Management does not require Experience Cloud, though they are often used together for participant portals.
By highlighting the Goal and Action Item objects, the consultant helps the nonprofit understand that Case Management is the correct choice for their "care-centric" requirements.

NEW QUESTION # 71
A nonprofit wants to record the most recent Opportunity close date on Contact records. The nonprofit expects the field on the Contact to be overwritten every time a new Opportunity meets the criteria. Which feature should the consultant use to meet this requirement?
Answer: C
Explanation:
In NPSP, aggregating data from child Opportunity records to the parent Contact or Account record is handled by the Rollup engine. While there are several ways to do this in Salesforce, Customizable Rollups are the standard NPSP tool for this requirement.
Why Customizable Rollups (C) are the best fit:
* Cross-Object Support: Standard Roll-up Summary fields (Option B) only work if there is a Master- Detail relationship. Because the relationship between Opportunities and Contacts in NPSP is technically a Lookup relationship (managed through Opportunity Contact Roles), standard roll-ups cannot be used.
* Logic and Filtering: Customizable Rollups allow the consultant to define specific "Filter Groups." For example, you can set the rollup to only look at "Closed/Won" donations and ignore "In-Kind" gifts.
* Operation Types: To get the "most recent" date, the consultant sets the rollup operation to MAX. The system will look at all qualifying Opportunities, find the one with the latest (highest) date, and write that date to the target field on the Contact.
* Automation: Every time a new Opportunity is added or updated, NPSP's nightly batch (or real-time triggers) will re-calculate the value. If a new gift arrives with a more recent date, the old value on the Contact will be overwritten automatically.
Formula fields (Option A) cannot be used because they can only pull data up from a parent to a child, not aggregate multiple child records into a single parent field.

NEW QUESTION # 72
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